Every branch has its own Google profile.
The overview is missing.
Sternehero is building central review management for multi location companies: every branch in one view, roles for head office and locations, bundled reports. Do you run a chain or a franchise system? Then talk to us now about your location structure.
Locations: that is who multi location access is built for. Franchisors, chains and multi branch retailers plan central management with us here.
You have fewer locations? The business account already covers several locations today.
Twelve profiles, twelve truths, zero overview
You know the situation: every location has its own Google profile, and your brand's reputation is formed exactly where head office looks least.
Reviews are everywhere, just not in one place
Every branch maintains its own profile, each one differently well. Ratings, critical reviews and replies are spread across dozens of accounts. A complete picture only emerges when someone clicks through every profile one by one.
The weakest location shapes the brand
Your customers do not distinguish between branch and brand. A single location slipping to 3.9 colours the overall picture. And head office often finds out last.
Unfair reviews are left untouched
Without a central process, every branch decides for itself whether to report a review without real customer contact. In practice, what usually happens is: nothing. That is exactly why multi location management is being built.
Send a non binding requestWhat multi location management will be able to do
Four building blocks are in development. You deliberately will not find a promise with a date here: as soon as features are ready, companies with an open request hear about it first.
Central management of all locations
All branches in one account: ratings, reviews and reports of every location in a single view, sortable and filterable.
In developmentRoles for head office and branches
Head office sees everything, each branch only its own location. You assign rights and responsibilities centrally.
In developmentLocation comparison
Which branch is dropping, which one is leading? The comparison shows outliers before they shape the image of your brand.
In developmentBundled reports
You report reviews without real customer contact in bulk across all locations, with real time status per report. The respective platform makes the decision.
In developmentSeveral locations? The business account can already do that.
You do not have to wait for multi location management to get started: in the business account you already manage several locations today, each with its own location plan.
Connect locations
You create a business account and connect the Google profiles of your locations. Every location gets its own location plan (Free, Business or Premium).
Report reviews per location
You select reviews without real customer contact, confirm this and submit the reports together. 1 credit = 1 report submission, credits never expire.
See every status in real time
Submitted, under review, removed or rejected: you track every report in the dashboard. The respective platform makes the decision.
Over the past 12 months, Google removed more than 80 % of the reports submitted through Sternehero within 15 minutes.
In individual cases the review takes a few days. Google alone makes the decision.
Help shape multi location management
You describe your location structure, the Sternehero team gets back to you personally. Non binding and without sales theatre.
What happens after your request
- You send your request.
Name, company, number of locations. Nothing more is needed to get started. - You talk to the team, not to a funnel.
The conversation is about your location structure, roles and your current reporting process. - You receive an honest assessment.
What already works with the business account today, what is in development and what is not. Without promising a date and without a success guarantee: the respective platform decides on reports.
Would you rather write directly? You will find all contact options at sternehero.de/en/contact.
Straight talk on chains & franchises
Honest answers about the status, today's options and the limits.
The features are in development. Sternehero deliberately does not name a fixed date, because a broken promise weighs more than a later start. Companies with an open request are the first to hear as soon as features are ready.
In the business account you already manage several locations today: every location is connected to its Google profile and gets its own location plan. You report reviews without real customer contact per location using credits, and you see the status of every report in real time.
For franchisors, chains and multi branch retailers with 5 or more locations, where a head office needs an overview of all profiles. With fewer locations you are well served by the regular business account.
The terms are not fixed yet and depend on the number of locations and your structure. After your request you receive an honest assessment. You will find the location plans and credit packages available today transparently at sternehero.de/en/pricing
No. The decision about a report lies solely with the respective platform. Sternehero automates the submission process, the platform determines the outcome. This applies today to every single location and in future in exactly the same way to bundled reports.
No. Sternehero is a software platform. There is no legal assessment of individual reviews and no legal advice. You make all decisions about content yourself. For legal questions we recommend consulting a specialist lawyer.
All locations. One overview. Your head office.
Send your non binding request for your chain or franchise system now.