Software
Review ReportStep-by-step processAI ReplyAI replies to reviews in secondsPricingCredit packages & agency plansFour steps from profile to result.
See the processFor whom?
For BusinessesReport negative reviews yourself, from €7For AgenciesMulti-client dashboard & team rolesResellerWaitlistJoin the waitlist nowChains & FranchiseIn developmentMulti-location reputation for brands & franchisesyour-agency.com/dashboard
Your brand, your product, your prices.
View ProYou see all branches in one overview, spot early where a location is slipping, and decide whether head office pays for everyone or each location pays for itself. Today your locations report reviews without real customer contact themselves, in future also directly from head office.
Fictitious locations. Head office sees all locations in one overview, reports are submitted by the locations themselves today.
Over the past 12 months, Google removed more than 80 % of the reports submitted through Sternehero within 15 minutes.
In individual cases the review takes a few days. Google alone makes the decision.
The problem
Every location has its own Google profile. Your brand's reputation is formed exactly where head office looks least.
Ratings, critical reviews and reports are spread across dozens of accounts. A complete picture only emerges when someone clicks through every profile one by one.
Your customers do not distinguish between branch and brand. When a location slips, head office often finds out last.
Without a set process, every branch decides for itself whether to report a review without real customer contact. In practice, what often happens is: nothing.
Sample view with fictitious locations.
The head office overview
Head office sees the key figures of all connected locations: rating, negative reviews, reports and outcomes, plus new reviews per month. Available on request, set up by the Sternehero team.
Regional average weighted by number of reviews. Outliers marked: highest value in mint, lowest in coral.
Fictitious sample data. Today head office sees the figures of all locations, reports are still submitted by the locations themselves. Reporting from head office is in development.
AI topic analysis
The AI reads the reviews with text from the last 30 days and summarises them for head office. You see patterns that get lost in twelve separate profiles.
247 reviews with text read, 12 locations
Billing
You decide how your system is billed: centrally with one payment for all locations, or per location with its own plan. Both models are available.
With central billing at Premium level, all locations report their negative reviews without using credits, including existing ones.
Applies to German business profiles. The platform makes the decision on every report.
On the Premium plan, a location reports new reviews without using credits, on the yearly plan also all existing negative reviews. Free reports apply to German business profiles.
You agree the price per location in the conversation. All prices net plus 19 % VAT. See location plans and credit packages
Roles
Head office sees all locations, every location works in its own business account. Choose the perspective.
Head office sees key figures, plans and reports of all locations.
In development
These features are in development. You deliberately will not find a fixed date here: companies with an open request are the first to hear as soon as they are ready.
In head office you select reviews without real customer contact, confirm this, and the software submits the report on behalf of the location. No password sharing, no logging into other accounts.
Sketch of the planned flow
Head office sets tone, form of address and signature, every location adopts the template and adapts it if needed. Today AI replies are available per location on the Business plan, with manual approval.
Sketch of the planned template · example
Sort locations by rating and compare averages per region.
New negative reviews across all locations in one list, instead of just a number per location.
Owners and members of head office invite colleagues themselves.
Clear status
You see at a glance which features you can use today and what is still being worked on.
| Feature | Status | Note |
|---|---|---|
| Head office overview of all locations | On request | Key figures, location table, new reviews per month |
| AI topic analysis | On request | Last 30 days, once a day |
| Central billing | On request | Price per location, new locations pro rata |
| Billing per location | On request | Franchise discount on Business and Premium plans |
| Reports without using credits | On request | With central billing at Premium level, German business profiles |
| Unlimited locations | On request | Joining by code at registration |
| Several people in head office | On request | Set up by the Sternehero team |
| Reporting from head office | In development | On behalf of locations, without third party logins |
| Head office AI reply templates | In development | Locations adopt and adapt them |
| Ranking and regions | In development | Today: all locations in one table |
| Team invitations by head office | In development | Today: set up by the Sternehero team |
Straight talk before you start
The decision on every report lies solely with the respective platform. This applies to every single location and in exactly the same way to reports that will come from head office in future.
Sternehero is a software platform, not a lawyer. There is no legal assessment of individual reviews, not even by the AI topic analysis. You make all decisions about content yourself.
Only what you select and for which you confirm the missing customer contact is reported. Head office does not report anything automatically either.
For chains & franchise systems
You describe your structure, the Sternehero team gets back to you personally. Non binding and without sales theatre.
Name, company, number of locations. Nothing more is needed to get started.
Chain or franchise, central or per location, terms per location.
The Sternehero team creates your head office. You receive your joining code.
New locations register with the code and connect their Google profile. Existing accounts are assigned by the team.
Would you rather write directly? You will find all contact options on the contact page.
Frequently asked questions
Honest answers about the status, billing and the limits.
Available on request are the head office overview of all locations, the AI topic analysis, billing centrally or per location, and free reports with central billing at Premium level. The Sternehero team sets up your head office after a conversation.
Reporting and connecting from head office on behalf of the locations, central AI reply templates, ranking and regions, and team invitations by head office. Sternehero deliberately does not name a fixed date. Companies with an open request are the first to hear as soon as features are ready.
New locations register with your joining code and connect their Google profile. The Sternehero team assigns existing location accounts to your head office. The number of locations is not limited.
You choose. With central billing, head office pays a price per location for all locations, monthly or yearly, new locations are billed pro rata. With billing per location, every location chooses its own location plan, at a discounted franchise price.
The price per location depends on the number of locations and your structure and is agreed in the conversation. All prices are net plus 19 % VAT. You will find the location plans and credit packages available today transparently on the pricing page.
With central billing at Premium level, all locations report their negative reviews without using credits, including existing ones. This applies to German business profiles. You pay for covering the locations, not for an outcome: the platform makes the decision on every report.
For franchisors, chains and multi branch retailers with 5 or more locations, where a head office needs an overview of all profiles. With fewer locations you are well served by the regular business account.
No. The decision about a report lies solely with the respective platform. Sternehero automates the submission process, the platform determines the outcome. This applies to every location and in future in exactly the same way to reports from head office.
No. Sternehero is a software platform. There is no legal assessment of individual reviews and no legal advice. You make all decisions about content yourself. For legal questions we recommend consulting a specialist lawyer.
Chains & franchise
Talk to the Sternehero team about your structure. Non binding, without a contract and with an honest status for every feature.