A fake review is written quickly.
Your report is submitted faster.
You select the review, confirm the missing customer contact, and the software automatically submits your report to Google. You see every status in real time. The platform makes the decision.
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases, the review takes a few days. The decision is made solely by Google.
Tuesday morning, 8:12 am. A new 1-star review.
You open your Google profile and there it is: one star, no text, or a made-up accusation. The name means nothing to you. It does not appear in your records. This person was never a customer. Yet the review now sits publicly next to your company name, and everyone who googles you reads it first.
The usual way: you contact a service provider, wait for a quote and often pay 50 to 100 € per review, sometimes more. Then days to weeks often pass. Whether anything is happening, you only find out by asking.
The reporting process is built for exactly this moment.
You open your dashboard, select the review, confirm the missing customer contact and submit the report. The software handles everything else, and you can see at any time where your report stands.
Submitted in a few clicks, no waitingYou decide what gets reportedReal-time status for every reportYou connect your Google Business Profile. Once.
You sign in with your Google account and select your location. In about 30 seconds, all reviews automatically appear in your dashboard: sortable, filterable, always up to date.
- Official Google connection, GDPR-compliant
- Manage multiple locations in one account
- No technical knowledge required
You select and confirm the missing customer contact.
You mark the reviews where no real customer contact existed. Before every submission, you actively confirm this via checkbox. This confirmation is your part of the process: you are responsible for the accuracy of your statement, and that is exactly why only you decide what gets reported.
- You decide on every single review
- Nothing is submitted without your confirmation
- No legal review by Sternehero, no legal advice
I confirm that this person is not known to me as a customer and that, to my knowledge, no business contact with this person has taken place. I am aware that I am responsible for the accuracy of this statement.
The software submits your report to Google.
You click once and the software does the rest: your report is formatted, technically submitted to Google, and its receipt is confirmed. You do not have to hire anyone or chase anything up.
- 1 credit = 1 report submission
- The credit is used at submission, regardless of the outcome
- Every submission appears in your history immediately
You track every status in real time. Including rejections.
Submitted, Under review, Removed by Google or Rejected: you can see at any time where every report stands. We also show you a rejection immediately and without sugarcoating, because the decision is made solely by Google.
- No chasing, no waiting for a reply
- Complete history of all reports
- Transparent even when Google rejects a report
Multiple reviews? One confirmation, one click.
You do not have to take every review through the process individually. You select all affected reviews at once, check the list, confirm once and submit them together. 1 credit per review, a single operation for you.
- Report any number of reviews in one operation
- One bulk confirmation for the checked list
- Every report keeps its own real-time status
- No extra costs per operation, only 1 credit per report counts
Especially after a wave of unfair reviews, this matters: you complete in one pass what a service provider would often quote and bill for each review individually.
I have checked the reviews listed above and confirm that none of the named reviewers are known to me as customers and that, to my knowledge, no business contact with these persons has taken place. I am aware that I am responsible for the accuracy of these statements.
The pricing logic in one sentence: 1 credit = 1 report submission.
You pay for the submission, not for the outcome. That is why we tell you before your first credit and not in the fine print.
1 credit = 1 report submission
Every submitted report uses exactly one credit. No subscription required, no hidden costs, credits never expire.
Usage regardless of outcome
The credit is used at submission, even if Google rejects the report. The decision lies solely with the platform.
Packages from €7 per credit
Six package sizes from 5 to 250 credits. The bigger the package, the cheaper the credit: from €7 in the 250 package. You receive 1 free credit at sign-up.
Choose a package size
More credits, more reports: your volume advantage.
All prices net plus 19% VAT · No subscription required for credits · See all prices in detail
Three things you should know before your first report.
You examine offers carefully before you start. That is exactly why these three points sit at the top of this page and not in the fine print.
No guarantee of success
The decision on every report lies solely with the respective platform. Sternehero automates the submission, the platform determines the outcome. We tell you this before your first credit.
No legal advice
Sternehero is a software platform, not a lawyer. There is no legal review of individual reviews. You make all content decisions yourself.
You decide
You select every review yourself and confirm the missing customer contact. No automation reports anything without your decision.
What you want to know about reporting
The most important answers: transparent and without fine print.
You confirm via checkbox that the reviewer is not known to you as a customer and that, to your knowledge, no business contact has taken place. You are responsible for the accuracy of this statement. Without this active confirmation, no report is submitted.
The software technically transmits your report to Google. Google then reviews it and decides independently. You track every step in your dashboard: Submitted, Under review, Removed by Google or Rejected.
Google reviews many reports automatically. Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes. In individual cases, the review takes a few days. You see the status in real time.
Yes. You select all affected reviews, check the list and confirm once collectively that no customer contact existed. Each review uses one credit and keeps its own status.
Credits are used when the report is submitted, regardless of the outcome. You pay for the submission, not for the outcome. 1 credit equals 1 report submission, and credits never expire.
No. Sternehero is a software platform. There is no legal review of individual reviews and no legal advice. You make all content decisions yourself. For legal questions, we recommend consulting a specialist lawyer.
You can also report reviews directly to Google. Sternehero makes this process more efficient: you manage all reviews in one place, save time with bulk reports and keep track of the status of your reports.
The next unfair review will no longer catch you unprepared.
Start for free: your first report is free.