Always up to date
The software syncs the status several times a day. Open your reports and you see the current state.
Review reporting in detail From click to
decision. You decide. The software submits. Google decides.
What do you do, what does the software handle, and where does Google alone decide? You will find the seven steps in detail below.
- 1 free credit at sign-up
- No subscription required
- Purchased credits never expire
Anonymous
“Never was a customer there. Absolutely shady business!”
- YouNo customer contact confirmed
- SoftwareSubmitted · 1 credit
- GGoogledecidesRemovedRejected
>80%
Over the last 12 months, Google removed more than 80 % of the reports submitted via Sternehero within 15 minutes.
In individual cases, the review takes longer. The decision is made solely by Google.
- GDPR-compliant
- Hosted in Germany
- Stripe-secured payments
- SSL-encrypted
Who does what
Three roles. Clearly separated.
Sternehero is a self-service tool. You make every content decision, the software handles the technology, and the platform alone decides on every report. The highlighted fields show whose turn it is in each step.
- 01Set uponce per locationYouYou connect your Google Business Profile and grant a power of attorney once per location.SoftwareSets up your dashboard and stores the power of attorney.GoogleAsks for your consent to the connection when you sign in.
- 02LoadautomaticYouYou see all reviews in one place, sortable and filterable.SoftwareLoads all reviews of your profile and syncs them several times a day.Google: no role in this step
- 03Confirmyour decisionYouYou select reviews where no customer contact existed and actively confirm this via checkbox.SoftwareWaits for your confirmation. Without the checkmark, nothing can be submitted.Google: no role in this step
- 04Submitin the backgroundYouYou click “Submit report” once.SoftwareSubmits your report to Google on the basis of your power of attorney. This uses 1 credit.GoogleReceives the report.
- 05Reviewusually minutesYou: nothing to do in this stepSoftwareShows you the status “Under review”. It has no influence on the decision.GoogleReviews the report independently, often within a few minutes, in some cases a few days to weeks.
- 06OutcomeGoogle decidesYou: nothing to do in this stepSoftwareTransfers the outcome to your dashboard, including a rejection.GoogleDecides alone: the review is removed or the report is rejected.
- 07NotificationautomaticYouYou read the outcome without having to ask.SoftwareInforms you about the outcome by email and updates every status automatically.Google: no role in this step
Clear limits
You vouch for the accuracy of your confirmation.
No legal review, no legal advice, no report without your confirmation.
Google decides independently. Sternehero has no influence on the outcome.
Your part of the process
Without your checkmark, nothing happens.
Before every submission, you actively confirm that no customer contact existed. Try it: the button stays locked until you confirm.
Confirmation requiredThis is what this step looks like
ExampleYou are about to submit the following review for reporting:
Anonymous“Never was a customer there. Absolutely…”
You are about to submit the following 3 reviews for reporting:
Anonymous“Never was a customer there. Absolutely…”
T. K.“Don't know this company at all.”
Peter W.no text
Without the checkmark, the button stays locked.
SubmittedExample: from here on, everything runs as shown in the timeline above.
- 1“not known to me as a customer”
The basis is your own knowledge of your customers. Sternehero does not assess this.
- 2“to my knowledge”
You confirm what you know. Sternehero does not legally assess reviews and does not give advice.
- 3“responsible for the accuracy”
The responsibility for your statement lies with you. That is exactly why only you decide what gets reported.
Only submit reviews where you are certain that no business contact has taken place.
Reportable are reviews with 1 to 3 stars that you have not yet replied to. Reviews with images are currently excluded.
Status legend
Every status. No guesswork.
Every report has exactly one status, and you can see it at any time in your dashboard. Tap a status to see what it means and what you can do.
updated automaticallytechnical errorsubmit again
Removed or rejected: that is decided solely by Google.
Submitted
Your report is with Google.
- What it means
- The software has submitted your report to Google.
- Whose turn it is
- Google. The software has done its part.
- What you can do
- Nothing else. The status updates automatically.
- Credits
- 1 credit was used at submission.
Under review
Google is reviewing it.
- What it means
- Google is reviewing your report, often for only a few minutes, in some cases a few days to several weeks.
- Whose turn it is
- Google, independently. The software has no influence on the decision.
- What you can do
- Wait. You can see the current state in your dashboard at any time, and the outcome also arrives by email.
- Credits
- No further usage.
Removed
Google has removed the review.
- What it means
- Google has decided to remove the review. It can take up to 12 hours until it is no longer shown publicly.
- Whose turn it is
- Nobody. The report is complete.
- What you can do
- Nothing. You will find the report in your history.
- Credits
- No further usage.
Rejected
Google has rejected the report.
- What it means
- The review remains visible. The software shows you this just as clearly as a removal.
- Whose turn it is
- Nobody. Each review can be reported once via Sternehero.
- What you can do
- The review cannot be reported again via Sternehero. You can, for example, reply to it.
- Credits
- A purchased credit remains used: it pays for the submission, not for the outcome.
Failed
The submission failed for technical reasons.
- What it means
- A technical error prevented the submission. This is not a decision by Google.
- Whose turn it is
- You. The software shows the error directly in your report.
- What you can do
- You submit the report again.
- Credits
- Refunded automatically. Submitting again uses 1 credit again.
Tap a status for details
Outcome by email
As soon as Google has decided, you receive an email. You can turn this off in your settings.
Technical error? Credit back.
If a submission fails for technical reasons, the software refunds the credit automatically. You then submit again.
Credits
You pay for the submission. Not for the outcome.
1 credit = 1 report submission. It is used at exactly one moment: when the software submits your report. How Google decides does not change that.
- 01Set upno credit
- 02Loadno credit
- 03Confirmno credit
- 04Submit1 credit
- 05Reviewnone further
- 06Outcomeregardless of the result
- 07Notificationnone further
Technical error during submission? The credit is refunded automatically.
Credits for review reports
The bigger the package, the cheaper the credit
Six package sizes from 5 to 250 credits. No subscription required. Choose a package size:
€15/ credit
€375 for 25 credits · net plus 19 % VAT
37 % less per credit than the 5 packPurchased credits never expire.
Start for freePremium plan: You report new reviews without using credits, and with the annual plan older ones too (German business profiles). See all plans
Customer voices
Experienced at exactly this point.
Each voice is attached to the step it talks about. This shows you how the process feels in everyday use.
“Finally, all reviews in one place. And support really does reply quickly.”
“Three reviews from people who were never our patients. Reported via Sternehero. Google removed all three on the same day.”
“A 1-star review from someone who never ate with us hung over us for months. After the report, it was no longer visible after 20 minutes.”
“We reported five obvious fake reviews, Google removed four of them. That there is no guarantee is made clear up front. I found that fair.”
Individual experiences. How Google decides on a report varies from case to case.
Plain talk before you report
Four things you should know beforehand.
01
No guarantee of success.
The decision on every report lies solely with the platform. Sternehero automates the submission, Google determines the outcome.
02
No legal advice.
Sternehero is a software platform, not a lawyer. There is no legal review of individual reviews. You make all content decisions yourself.
03
You stay in control.
You select every review yourself and confirm the missing customer contact. Nothing is submitted without your confirmation.
04
Credits for submissions.
A credit is used at submission, even if Google rejects the report. It is only refunded in the case of a technical error.
A free Sternehero account, access to your Google Business Profile (the manager role is enough), a one-time power of attorney for the location and one credit. You receive 1 free credit at sign-up.
The power of attorney is the basis for the software being able to submit your reports to Google. You grant it once per location with name, position and signature, for example as owner, managing director, board member, authorised signatory or authorised representative. You can revoke the power of attorney.
Reviews with 1 to 3 stars that you have not yet replied to. If you have already replied, remove your reply first. Reviews with images are currently excluded. You decide yourself which review you report.
No. Sternehero is a software platform. There is no legal review of individual reviews and no legal advice. You make all content decisions yourself. For legal questions, we recommend consulting a specialist lawyer.
You confirm via checkbox that the reviewer is not known to you as a customer and that, to your knowledge, no business contact has taken place. You are responsible for the accuracy of this statement. Without this active confirmation, no report is submitted.
Yes. You select all affected reviews, check the list and confirm once collectively that no customer contact existed. Each review uses one credit and keeps its own status.
When the report is submitted, regardless of the outcome: you pay for the submission, not for the outcome. If the submission fails due to a technical error, the software refunds the credit automatically.
You can also report reviews directly to Google. Sternehero makes this process more efficient: you manage all reviews in one place, save time with bulk reports and keep track of the status of your reports.
Google reviews many reports automatically and often decides within a few minutes. In some cases, the review takes a few days to several weeks. The decision is made solely by Google.
You see every status in your dashboard, and it updates automatically. In addition, the software informs you by email as soon as your report has been decided. You can turn these emails off in your settings.
Google usually updates its data every 12 hours. It can therefore take up to 12 hours until a removed review is no longer shown publicly.
No. Each review can be reported once via Sternehero. You can only submit again if a submission failed for technical reasons. The software will already have refunded the credit for it automatically.
Seven steps, one click from you
The next step is up to you.
Create an account, connect your profile, submit your first report. Your first credit is free.
- 01Create an account
- 02Connect your profile and grant the power of attorney
- 03Submit your first report