You select reviews with no customer contact, confirm once – and Sternehero automatically submits your report to Google. The decision is made by Google.
Your effort: ~30 seconds · After that the software does the work – and Google decides.
You report a Google review directly in the Google Business Profile or with a self-service tool like Sternehero. You select the review, confirm that there was no customer contact, and submit the report. Google reviews every report independently and decides on removal – there is no guarantee.
Four status stages per report in your dashboard: Submitted, Under Review, Removed, and Rejected – transparent and without follow-ups.
Scroll through the entire reporting process: at every step you see exactly what you do – and what the software takes over for you.
Enter your business name. Sternehero detects your Google Business Profile and automatically loads all existing reviews into your dashboard.
Connect your Google Business Profile – doneThe dashboard shows all 1–3 star reviews. You choose which reviews to report – 1 credit is consumed per report submission.
1 credit = 1 report submission · Credits never expireYou confirm that no business contact existed with the review author. The responsibility for the accuracy of this statement lies with you.
Binding statement · Your responsibilitySternehero submits your report fully automatically via the official Google reporting process. No manual form filling, no waiting queues.
From here the software takes overGoogle reviews your report independently. In your dashboard you can see at any time: Submitted · Under Review · Removed · Rejected. You keep full oversight.
Status updates in real timeIf Google removes the review, you see it directly in your dashboard. If Google rejects the report, you see that too – transparently and without follow-ups. The decision rests solely with Google.
The decision is made by the platformYou don't need a tool to report a Google review. You can do it by hand via your Google Business Profile – free, but one review at a time. Here's how:
Sign in with the Google account that manages your profile and open your business in Google Search or Google Maps.
Go to the "Reviews" section and find the review you consider policy-violating.
Tap the three-dot menu next to the review and select "Report as inappropriate" or "Report review".
Pick the matching violation reason and submit the report. Google reviews it independently and decides on removal.
For a single review, reporting directly via Google is enough. As soon as you deal with multiple reviews, several locations, or need a traceable status overview, a self-service tool saves time:
In both cases: Google reviews every report and decides on removal independently. There is no guarantee.
You can also report reviews directly to Google. Sternehero makes the same process more efficient.
Here too: Google reviews independently and decides.
You pay for the submission, not for the outcome – the decision is made by the platform.
= 1 report submission to Google
Avg. review time by Google
Avg. submission time
Sternehero offers the best price-performance ratio in review management: submit reviews yourself in around 30 seconds on average, get results in a short time – without a lawyer, without an agency. The clear dashboard with automatic status updates makes the work effortless. Finally an affordable solution that really works.
You cannot delete other people's Google reviews yourself. However, you can report policy-violating reviews to Google. Google reviews every report independently and decides on removal – there is no guarantee.
No. The decision on every report rests solely with Google. Sternehero automates the submission process – the outcome is determined by the platform.
You can report reviews that violate Google's policies – for example reviews without real customer contact, spam, fake experience reports, conflicts of interest, or offensive content. With Sternehero, you confirm before every submission that there was no customer contact with the author.
Google reviews most reports within minutes of submission – many policy-violating reviews are then removed right away. In some cases, the review takes up to seven days. You track the status of your report – Submitted, Under Review, Removed, or Rejected – in real time in your Sternehero dashboard.
Reporting directly to Google is free but manual. Sternehero works with credits: 1 credit = 1 report submission. You pay for the submission, not for the outcome – credits never expire.
You can also report reviews directly to Google. Sternehero makes the process more efficient: you manage all reviews in one place, save time with bulk reporting, and keep track of the status of every submission.
Open your business profile in Google Search or Google Maps, go to the "Reviews" section, tap the three-dot menu next to the review and select "Report review". Then state the violation reason and submit. It's free, but one review at a time.
Reporting directly to Google, you submit each review individually. With Sternehero you select multiple policy-violating reviews and submit the reports in a single pass – 1 credit is consumed per submission. You see the status of every report in the dashboard.
