Free response generator for Google reviews Strike the right
tone. For praise and for criticism. In seconds.
You paste the review, adjust tone and length, and the generator types a reply suggestion onto the page for you. You check it, add to it and publish it yourself.
- 5 replies a day for free
- No sign-up needed
- GDPR compliant
Enter creates the reply
A suggestion: you check it, adjust it and publish it yourself. Replace placeholders in square brackets before posting.
New replies in --:--:--. With AI Reply in the Business plan, a draft is ready automatically for every new review. You check it and approve it.
Why it matters
Your reply is not only read by its author.
You reply publicly, right underneath the review. That means you always write for several audiences: for the person who left the review, and for everyone who finds your business later.
- 01Future customers read along
Your reply stays under the review permanently. Anyone searching for your business often reads it before the first contact.
- 02The tone is what sticks
A factual, solution-oriented reply makes you look composed. An irritated reply often lingers longer than the review itself.
- 03Readers interpret silence themselves
If criticism stays uncommented, the reader fills the gap with their own assumption.
“Waited almost 40 minutes, nobody told us.”
Schematic illustration with sample data
Tools of the trade
Good replies in 4 building blocks.
Every good reply follows the same pattern. Switch a block off and see what the reply is then missing. The length control in the generator uses exactly these building blocks.
Hello Sandra, thank you for your candid feedback. We’re glad you enjoyed the food. Almost 40 minutes of waiting without notice is too long, though, and we fully understand that. We’re passing your note about the waiting time on to our team so that guests are told earlier when it’s busy. We’d be glad if you gave us another chance. Best regards, [Your name]
Switch a building block off and see what the reply is then missing.
What doesn’t belong in any replyFour things you are better off leaving out, however annoying the review is.
- Details only you and the customer know, such as names, appointments, invoices or treatments.
- Something in return for a changed review, such as discounts or vouchers.
- Arguing about details in public. Better to clarify that directly.
- The same reply under every review. Readers notice immediately.
Reply or report?
You decide where it goes.
You know your customers. Genuine criticism is best answered factually and personally. If a review comes from someone who was never in contact with you as a customer, you can report it to Google with Sternehero. The platform decides on the report.
“Bad service, never again.”
Reply
Genuine criticism deserves a genuine reply. The generator gives you the first draft, you add names and details yourself.
To the generatorReport
You confirm the missing customer contact, the software submits your report to Google. 1 credit = 1 report submission.
How reporting worksSternehero does not check individual reviews and gives no legal assessment. You decide which review you report. The decision on the report is made exclusively by the platform.
Straight talk before you type
What the free tool does. And what it doesn’t.
A suggestion, not an autopilot.
You receive a text suggestion. Nothing is published automatically: you check every reply, adjust it and post it yourself.
The tool doesn’t know your case.
You know what actually happened. You add names, facts and your side yourself before you reply. That is what the placeholders in square brackets are for.
Five replies per day.
You use the tool with 5 free replies a day, without signing up. Need more volume or drafts without copy and paste? That is what AI Reply is for.
No legal advice.
The generator writes replies. It does not assess reviews and gives no opinion on whether a review is permissible.
AI Reply · in the Business plan
New review? The draft is already waiting.
You no longer have to copy reviews one by one: AI Reply automatically creates a reply draft in your tone for every new review. In standard mode every draft waits for your approval. If you like, you enable auto-reply per location, switchable off at any time.
- A draft automatically for every new review
- Approval mode as the default, auto-reply as an opt-in
- Replies to older reviews as well
59 € per month or 588 € per year in the Business plan, per location, net plus 19 % VAT. Also included in the Premium plan.In the free account you can test 5 AI replies directly in the software.
Response generatorFree, you copy yourself
4steps
- YouCopy the review
- YouPaste, choose a tone
- YouCopy the reply
- YouPaste it on Google
AI ReplyBusiness plan, approval mode
1step
- SoftwareReview comes in
- SoftwareDraft is ready
- YouCheck and approve
- Reply online
Optional: auto-reply without approval, per location
Schematic flow. In approval mode AI Reply publishes nothing without your confirmation.
“Finally all reviews in view in one place. And the support really replies quickly.”
Frequently asked questions
Answered in brief.
What you should know about the free response generator before you publish your first reply.
Yes. You get 5 reply suggestions per day for free, without signing up and without an account. If you want a draft automatically for every new review, AI Reply in the Business plan does that.
With the two controls: the tone ranges from friendly to factual, the length from short to detailed. You also select the star rating of the review so that the suggestion fits praise or criticism.
Yes. You copy the reply, add names and details and publish it yourself via your Google Business Profile. You keep full control over every text.
They are placeholders, for example for your name or your contact address. The generator doesn’t know your case. Replace the placeholders before publishing, directly on the page via “Adjust” or after copying.
The response generator is the free tool for single replies: you paste every review yourself. AI Reply in the Business plan automatically creates a draft for every new review. In standard mode you approve each draft with a click, optionally you enable auto-reply per location.
You can report such reviews to Google with Sternehero. You confirm the missing customer contact, the software handles the technical submission. The platform decides on the removal.
No. The generator only writes reply suggestions. It does not assess reviews and gives no legal assessment.
The allowance applies per day. On the following day you have 5 free replies available again.
Ready in a few minutes
Your reviews. Your replies. One dashboard.
Start for free: you manage reviews, replies and reports in one place. 1 free credit to start.
- 01Create an account
- 02Connect your Google profile
- 03Submit your first report, within minutes