The AI analyzes each review and creates a professional, personalized reply in your brand voice. SEO-optimized and ready to post.
AI Reply is available in every Sternehero account · No setup fee
Fantastic food and super friendly service! The pasta was perfect and the tiramisu was a dream. We'll definitely be back!
Tap a review type – the AI adapts its reply
of reports are answered and removed by Google within minutes*
until the finished reply is ready in your dashboard
modes: post automatically or only after your approval
* More than 80% of reports are answered and removed by Google within minutes. The platform alone makes the decision.
Every sentence has a job. Pick a lens and see which part of the AI reply delivers which benefit.
Fantastic food and super friendly service! The pasta was perfect and the tiramisu was a dream. We'll definitely be back!
Illustrative reply to show the building blocks of an answer.
The AI uses the customer's name and refers to the specific content – it reads like a hand-written reply.
Every reply feels individualSet your communication style once – the AI stays consistent, whether it's 5 or 500 reviews.
Professional across every reviewRelevant terms like “restaurant” or “visit” give Google context – your profile becomes more tangible for local search.
More context for local searchA personal, appreciative reply invites customers to return – and shows that feedback is heard.
An invitation to come backSeeing that every opinion gets a reply builds trust – even before the first contact.
Visible commitment to every voiceMove the slider to your review volume – and see how much time AI Reply frees up.
time saved per month
time saved per year
Example calculation: approx. 6 minutes per manually written reply versus around 15 seconds for checking and approving with AI Reply.
Two modes, one principle: you stay in control. Switch and compare the flow.
The AI analyzes each new review and posts the generated reply automatically – without any action on your part. Ideal when you want to save time while still responding professionally.
Set up AI Reply once – then the AI replies to your reviews automatically or upon your approval.
You receive a new Google review – the AI detects it automatically in real time and starts the analysis.
The AI reads the review text, identifies sentiment and topics, and generates a suitable, professional reply.
You decide: auto-post – or review, adjust, and approve the reply with a single click.
The approved reply is posted directly to Google. You track all replies in your dashboard.
AI Reply combines intelligent analysis with full control – so every reply hits the mark.
The AI detects sentiment, topics, and context of each review – and adjusts the tone of the reply automatically.
Every reply feels individual & professional
New reviews are detected in real time. The reply is ready within seconds – not hours or days.
You respond faster than your competition
You set your preferred communication style – the AI follows it. Friendly, factual, or formal – you decide.
Consistent voice across all reviews
You manage replies to Google reviews centrally in one dashboard – clear and efficient.
One dashboard for all your replies
See at a glance: how many reviews were answered, which are pending, and how fast you respond on average.
Full transparency on your response rate
The more replies you approve or adjust, the better the AI understands your preferred style – and becomes more accurate over time.
Your replies keep getting better
The most common objections – answered openly before you start.
No – the AI uses the customer's name, references the specific content of the review and writes in the brand voice you set. The more replies you approve or adjust, the more precisely the AI matches your style.
The AI detects the sentiment and responds in a factual, de-escalating way. For sensitive or complex reviews, Approval Mode is recommended: you check the draft, adjust it and only then approve. Try it in the playground above with the critical sample review.
Yes, completely. You choose the mode: post automatically or approve every reply before publication. Even in Auto Mode you can edit any reply afterwards at any time.
You start for free, with no setup fee. AI Auto-Replies (with manual approval) are included in the Business plan (€59/month) and the Premium plan (€89/month) per location. All prices net plus 19% VAT.
Since we started using AI Reply, we respond to every review within minutes – before that, it took us days or we didn't respond at all. Customers notice the difference.
