Martina L.2 min. ago · Google
“Waited a very long time for a table on Saturday. But the food was really good.”
1,200+ businesses manage their reviews with SterneheroAI Reply for Google reviews Replies that sound
AI Reply for Google reviews Replies that sound
like you. The AI writes.
You decide what goes online.
AI Reply writes a draft for every review in your tone, with your form of address and your signature. You read, edit and publish with one click. If you like, Auto-Post answers positive reviews on its own, critical ones always land with you.
- 5 AI replies for free
- Default: nothing goes online without your click
- Every draft can be edited
Tone
Address: formal · Length: medium
Draft
Hi Martina, Thanks for your honest feedback, and sorry about the long wait! We are taking a close look at our weekend processes. We are glad that at least the food met your expectations. See you next time!
Lukas Berger, Café SonnenhofExample with a fictional café. In AI Reply you first receive a draft and can have it rephrased up to three times if needed.
- 5AI replies for free to get to know it
- 3×rephrase per review
- 4tones, from factual to empathetic
- 1-3★Critical reviews always go to your approval list
- GDPR-compliant
- Hosted in Germany
- Directly in your Google profile
- SSL-encrypted
Why reply?
Your reply isn't only read by the reviewer. But by your next customer.
Every reply appears publicly below the review. Anyone who visits your profile reads both and draws conclusions about your business.
- 01Prospects read along
A calm, personal reply to criticism shows future customers how you treat people.
- 02Silence speaks too
If a review goes unanswered, readers often fill the gap with their own assumptions. Recent replies show: feedback is heard here.
- 03Good replies take time
Striking the right tone while running the business: that is exactly why replies pile up. AI Reply takes the first draft off your hands.
Café Sonnenhof4.6 · Hospitality
Without replies
Sandra M.
“Super tasty cake and a great spot in the sun.”
No replyPeter H.
“Long wait, the staff seemed stressed.”
No replyWith replies
Sandra M.
“Super tasty cake and a great spot in the sun.”
Response from the ownerThank you, Sandra! The spot in the sun is our favourite too. See you soon at the Sonnenhof.
Peter H.
“Long wait, the staff seemed stressed.”
Response from the ownerHello Peter, thank you for your honest words. We are sorry about the wait, we are now scheduling more staff at weekends.
Settings per location
Every location sounds like itself.
You define per location how AI Reply writes: industry, form of address, signature, tone, length and language. You give separate instructions for positive and negative reviews. Once a location fits, you copy its settings to others with one click.
Business contextWhat the AI writes about and how it represents you.
Form of address
Reply instructionsSeparate for positive and negative reviews. Your own text replaces the recommendation.
Positive reviews
Recommendation · 4-5 starsWarmly thank the guest for the positive review and invite them to come back.
Negative reviews
Recommendation · 1-3 starsShow understanding, apologise sincerely and offer to resolve the issue personally.
Reply behaviourYour default. You can also switch the tone for each reply.
Summary
Hospitality · formal (Sie) · friendly · medium length · language automatic · with signature · Auto-Reply: Manual
Copy to other locations
Copy the settings of Munich to the following locations, including Auto-Reply:
Café Sonnenhof MunichSource · set upSource
Hospitality · formal (Sie) · friendly · medium length
Café Sonnenhof Augsburgnot set up yet
No AI settings
Café Sonnenhof Regensburgnot set up yet
No AI settings
Manual, Review-first or Auto-Post
Your signal box. You set the switches.
Every location starts in Manual mode. If you wish, AI Reply creates drafts on its own or posts replies to 4 and 5 stars automatically. You decide which reviews this applies to and how long the software waits first.
Manual: You have drafts created with a click and send replies yourself.
- Lena W.Inbox
- Thomas K.Inbox
Delay: 5 days recommended. This gives the reviewer time to change their review themselves. Adjustable from 1 hour to 7 days.
1 to 3 stars always stay with you. Even with Auto-Post, replies to critical reviews land in your approval list.
Adjustable per location. You switch Auto-Reply on for each location individually and off again at any time.
Everything in the history. You see every reply with its status and trigger, whether manual, in bulk or via Auto-Reply.
Reply or report?
Decide first. Then reply.
Some reviews come from people who never had any customer contact with you. Whether you reply or report is entirely your decision. What matters is the order.
Reply
AI Reply writes a draft in your tone. You check, edit and publish. This shows every reader how you handle criticism.
To the reply studioNew review
Review without text, just received
Do you know this person as a customer?
Report first
You confirm the missing customer contact, the software submits your report to the platform. The platform decides independently on every report.
How reporting works01
No reporting once replied
If an owner response sits below the review, you can only report it in Sternehero after you have removed the response.
02
Locked during review
While a report is pending, replies to this review are locked, including Auto-Reply and bulk replies.
03
After a rejection
If the platform rejects the report, you can reply again. AI Reply prepares a draft for you.
Older reviews too
The backlog? One wave.
With “Reply to all unanswered”, AI Reply creates drafts in the background for all open reviews of a location. Nothing is posted in the process. You check the list and publish in bulk or one by one.
- You approve drafts for 4 and 5 stars in bulk
- You approve drafts for 1 to 3 stars individually
- Whatever doesn't fit, you discard
- Reviews with a pending report are left out
GeneratedEditedPostedDiscarded
Unanswered reviewsCafé Sonnenhof Munich
8 openSabine K. “Great brunch, very friendly team.”
9 months agoOpen
Murat D. “Good waffles, a bit crowded at the weekend.”
10 months agoOpen
Anna F. “Order forgotten, but brought quickly after asking.”
11 months agoOpen
Kevin R. Review without text
1 year agoOpen
Daniel P. Review without text
1 year agoReport pending
Jasmin T. “Lovely terrace, the cake was delicious.”
1 year agoOpen
Holger B. “Quite okay, the prices are a bit high.”
1 year agoOpen
Lea S. “My favourite café in the old town!”
2 years agoOpen
Stefan M. “Great breakfast.”
2 years agoOpen
8 reviews without a reply. One more has a pending report and is skipped.
Templates
Your best replies. Always at hand.
You save proven wording as a template and select it when generating. AI Reply writes the reply on that basis. One default template per category is preselected for the matching star rating.
Edit templateExample
Category
41times used for an AI reply
Generator or AI Reply?
Try it for free. Automate it day to day.
The free response generator helps with a single review, no account needed. AI Reply works directly with your connected Google profile, for all reviews and all locations.
Response generatorFree, no sign-up · Open the generatorAI ReplyIn Sternehero, directly in your Google profile · start for free
| Response generator | AI Reply | |
|---|---|---|
| Access | No sign-up, in the browser | In your Sternehero account with a connected Google profile |
| Free | 5 replies per day | 5 AI replies to start, then unlimited in Business and Premium |
| Tone | Friendly, Professional or Short and sweet | Professional, Friendly, Empathetic or Factual, plus three lengths |
| Your business | No profile | Industry, form of address, signature, language and instructions per location |
| Publishing | You copy the text into your profile yourself | Directly from Sternehero to your Google profile, individually or in bulk |
| Automation | None | Review-first and Auto-Post, with scope and delay |
| Templates and history | Sample templates to copy | Your own templates with usage counter, history with status per location |
Plans and pricing
Where AI Reply is included.
Try AI Reply with 5 free AI replies. After that, AI Reply is included in Business and Premium, with the same features in both plans. Premium adds reports without using credits.
Free
To get started, per location
€0/ month
No base fee
- 5 free AI replies, across all locations combined
- Every generation counts, including a rephrase
- Report reviews with credits, 1 free credit to start
- AI settings, templates and Auto-Reply
AI Reply complete
Business
For active profiles, per location
€49€59/ month, net
Yearly: billed €588 / yearMonthly billing
- Unlimited AI replies
- Review-first and Auto-Post for 4 and 5 stars
- Settings per location, copyable
- Your own templates with usage counter
- All unanswered at once, older ones too
Reply and report
Premium
For maximum relief, per location
€69€89/ month, net
Yearly: billed €828 / yearMonthly billing
- Everything in Business, AI Reply with the same scope
- Report new reviews without using credits
- Also report all existing negative reviews without using creditsYearly plan
Reports without credit usage apply to German business profiles.
Choose PremiumAll prices per location, net plus 19% VAT. Replies do not use any credits, credits only apply to reports. · See all prices in detail
Straight talk before you start
What AI Reply is. And what it isn't.
01
No reply without your okay.
Every location starts in Manual mode. Replies are only posted automatically if you switch on Auto-Post, and even then only for 4 and 5 stars. You always approve replies to 1 to 3 stars yourself.
02
No legal advice.
AI Reply writes replies. It does not legally assess any review and does not judge whether a review can be reported. You make that decision yourself.
03
Your text, your rules.
With approval, AI Reply publishes exactly the text you approve. With Auto-Post, you control what the AI writes through tone, instructions and scope, and you see every reply in the history.
Finally all reviews in one place. And support really does reply quickly.
Frequently asked questions
Questions about AI Reply
The key answers, transparent and without small print.
Only if you set it up that way. Every location starts in Manual mode: you have drafts created with a click and publish them yourself. With Review-first, AI Reply creates drafts automatically and you confirm before posting. With Auto-Post, the software publishes replies to 4- and 5-star reviews on its own. Replies to 1 to 3 stars always go to your approval list.
Yes. Every draft can be freely edited: shorten it, add to it, rephrase it or discard it. If a draft doesn't fit, you can have it rephrased up to three times. You can remove a published reply at any time and reply again.
To get to know it, you receive 5 free AI replies, across all locations combined. Every generation counts, including a rephrase. After that, AI Reply is included in the Business plan (€49 per month with yearly payment, €59 with monthly) and in the Premium plan (€69 or €89), each per location and net plus 19% VAT.
Replies do not use any credits. Credits only apply to review reports.
No. AI Reply works the same in both plans, including Review-first and Auto-Post. Premium adds reports without using credits for new reviews, and on the yearly plan for all existing negative reviews too. This applies to German business profiles.
Yes. With “Reply to all unanswered”, AI Reply creates drafts in the background for all open reviews of a location. Nothing is posted in the process. You approve drafts for 4 and 5 stars in bulk and drafts for 1 to 3 stars individually.
You set industry, form of address, signature, default tone, reply length and language per location. You give separate instructions for positive and negative reviews, for example warm and informal in the café or factual and formal in the practice. With templates you provide proven wording.
Yes. With “Copy to other locations” you transfer all AI settings of one location, including Auto-Reply, to any other locations in your account.
You can report such reviews to the platform via Sternehero: you select the review, confirm the missing customer contact and the software handles the technical submission. The decision on every report lies solely with the respective platform.
Report first and reply afterwards: as long as an owner response sits below the review, it cannot be reported in Sternehero.
The response generator creates up to 5 replies per day without sign-up, which you copy into your profile yourself. AI Reply works directly with your connected Google profile: with settings per location, templates, bulk replies, history and Auto-Post if you wish.
Ready in a few minutes
Every review answered. As automatic as you want.
Start for free, connect your Google profile and try AI Reply with 5 free AI replies.
- 01Create account
- 02Connect Google profile
- 03Approve your first reply