How to reach us – fast & personal.
Whether a credit question or technical support – you will receive a response within 24 hours.
- Response within 24h
- Personal contact person
- GDPR compliant
until you get a reply – personal, no bot. Mon–Fri, GDPR compliant.
What happens to your request
No ticket limbo: your message lands directly with the team – and you always know where you stand.
Request received
You immediately receive a confirmation to your email address – your request has arrived.
A human reads it
A personal contact person reads your request – no bot, no waiting loop.
Reply within 24h
You receive a specific answer within 24 hours, Mon–Fri – directly from the support team.
Maybe your answer is already here
The four most common questions to our support – answered right away.
Sternehero is a self-service tool for reporting reviews without customer contact. You select the reviews – the software automatically submits the report to Google. The platform decides on the outcome.
Credits are consumed when the report is submitted – regardless of the outcome. You pay for the submission, not the result. That's why you receive up to 20% bonus credits with every credit purchase.
The average processing time by Google is 0–7 days. You can track the status of each report in real-time in your dashboard.
No. Sternehero is a software platform and does not provide legal services within the meaning of the RDG. For legal questions we recommend consulting a specialized lawyer.