Channel 01
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Via the form or by email to kontakt@sternehero.de. A human reads along and replies.
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Choose your request and the routes to Sternehero arrange themselves for you. You write to the team, book a live demo as an agency or ask your question directly in the app as a customer.
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Channel 02
AI assistantAI
Instant answers to general questions about features and pricing. For personal matters it refers you to the form.
Channel 03
Help & support in the app
For customers: open a ticket with a topic. The team's answer appears right in the history.
Sign in to the appChannel 04
Live demo for agencies
Multi-client dashboard and white label in a session, with time for your questions about roles, pricing and setup.
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Contact form
Write to the team.
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To the Sternehero teamkontakt@sternehero.deMon to Fri · 24 hrs
Guide
Which question, which route?
The most common requests at a glance. One click sets the switch above accordingly and pre-fills the form for you.
01Which package suits me?Route: form.Topic “Question about credits”02How does a report work?Route: FAQ.Answer right away, here on the page03Question about a submitted reportRoute: support in the app.Help & support, after signing in04Account, credits or invoiceRoute: support in the app.Not signed in: form “Technical support”05White label and client managementRoute: demo slot.30 min · video call · free06Reseller programme with your own pricesRoute: waitlist.WaitlistIn preparation08Press and partnershipsRoute: email.kontakt@sternehero.de09Data protection requestRoute: email.info@sternehero.de, as per the privacy policy10Legal assessment of a reviewRoute: specialist lawyer.Sternehero does not provide legal advice
Yellow: route via Sternehero · Green: answer right away · Red: outside Sternehero
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Type in your question and the list filters instantly. If nothing fits, one click turns your question into a message to the team.
11 answers
All questions in the FAQFastest in the Help & support area of your app: you sign in, open a ticket with a matching topic and see the team's answer right in the history. Without signing in, use the form with the request “Technical support”.
You can also report reviews directly to Google. Sternehero makes that process more efficient: you manage all reviews in one place, save time with batch reports and keep track of the status of your reports.
No. The decision about a report lies solely with the respective platform. Sternehero automates the submission process, the platform determines the outcome.
Credits are used when the report is submitted, regardless of the outcome. You pay for the submission, not for the outcome. 1 credit equals 1 report submission, and credits never expire.
No. Sternehero is a software platform. There is no legal assessment of individual reviews and no legal advice. You make all content-related decisions yourself. For legal questions we recommend consulting a specialist lawyer.
In six steps, most of which the software handles:
- You connect your business profile.
- You see all reviews in your dashboard.
- You select reviews where there was no customer contact.
- You confirm the absence of customer contact.
- The software automatically submits your report to the platform.
- The platform reviews and decides. You track the status in real time.
Google reviews many reports automatically. In the last 12 months, Google removed over 80 % of the reports submitted via Sternehero within 15 minutes. In individual cases the review takes a few days. The decision is made solely by Google. You track the status in real time in the dashboard.
You start for free with 1 free credit. After that you buy credits in packages, the larger the package, the cheaper the credit: from 5 credits at €24 per credit to 250 credits at €7 per credit. 1 credit = 1 report submission.
In addition there are two optional location plans per location: Business (€59 per month) with AI replies to reviews and Premium (€89 per month) with free reports for new reviews without using credits. All prices net plus 19 % VAT. See all prices in detail
No. Your credits do not expire and remain valid without any time limit. Buying credits does not commit you to a subscription: you buy a package whenever you need it. The Business and Premium location plans are optional monthly subscriptions and are not required to buy credits.
You buy credits at agency prices from €3 per credit, on the Starter plan as well as the Pro plan. On the Pro plan you also receive up to 20 % bonus credits as a volume benefit when you buy. You set your own prices towards your clients. All prices net plus 19 % VAT, credits never expire.
You want to sell review management under your own brand with your own prices? The reseller programme is in preparation. You can join the waitlist now and will be informed as soon as it launches.
Availability and address
How to reach Sternehero.
The team replies Mon to Fri within 24 hours. You will find the address and mandatory details here at a glance.
Response timesMon to Friwithin 24 hrs
Now
- Form and emailMon to Fri, reply in 24 hrs
- AI assistantreplies instantly, automated
- Help & support in the appfor customers after signing in
- Live demo for agenciesPick a slot in the live calendar
Legal notice · Address
Sternehero
Waltershofenerstraße 979111 Freiburg
Germany
- Represented by
- Tolga Doksanbir
- Phone
- 07663 8672890
- info@sternehero.de
- VAT ID
- DE334736480
Information pursuant to § 5 DDG · Full legal notice
Finally all reviews in one place at a glance. And support actually responds quickly.
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