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Review ReportStep-by-step processAI ReplyAI replies to reviews in secondsPricingCredit packages & agency plans
Thomas K. SubmittedAnonymous Under reviewPeter W. Removed by Google
How a report works

Four steps from profile to result.

See the process

For whom?

For BusinessesReport negative reviews yourself, from €7For AgenciesMulti-client dashboard & team rolesResellerWaitlistJoin the waitlist nowChains & FranchiseIn developmentMulti-location reputation for brands & franchises

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Your brand, your product, your prices.

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Free tools

Review AnalysisInstant reputation analysisResponse GeneratorAI responses for reviews
9

five-star reviews are needed at a 4.6 rating to offset a single one-star review.

The math of starsDo the math

Learn

BlogTips & guides for review managementFAQFrequently asked questions

Company

About UsMission, values & teamContactTalk to our teamBook an agency demoSee whitelabel in person
How much is a credit?
From €7 per submission in the 250 pack …
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Free tool  No sign-up, public profile data only

Free review analysis Your profile.
On the radar. Analysed in under 30 seconds.

Enter your business name and see instantly where your Google profile stands: average rating, star distribution and how many reviews qualify as reportable candidates.

Tip: Business name with city or the link from Google Maps. The suggestion list is the quickest way.

  • Free
  • No sign-up
  • Result in under 30 seconds
Analysed profileMustermann GmbHExampleReady
Average3.8
Reviews180
Candidates52
Sample values. Your analysis shows your real profile.
0€

The analysis is free and requires no sign-up. You see your result in under 30 seconds.

The tool counts and calculates. It does not carry out a legal review of individual reviews.

  • GDPR compliant
  • Your IP stays with Sternehero
  • Public data only
  • No sign-up

Sample result

An example to click through.

This is what your analysis card looks like. Pick a sample profile, no search needed. Your own analysis uses the real figures from your Google profile.

Sample profile
Analysed profileMustermann GmbHBeispielstraße 12, 10115 Berlin
Example · fictitious dataAnalysis completeData: Google Maps

Overall rating

3.8out of 5

180 reviews in total

Star distribution

1 to 3 stars
510458%
41810%
3148%
2137%
13117%

Notable: 17% of the reviews have only 1 star. Which of them you report is entirely your decision.

Loading star distribution …
Profile and overall rating are already here.
The star distribution could not be loaded.
You can still see the profile and overall rating.

Signs of conspicuous reviews

Negative (1 to 3 stars)
58
Share of negatives
32%
Reportable candidates
52

An estimate based on the 1- to 3-star reviews. The tool does not check any individual review. Which ones you report is your decision.

Your star math

3new 5-star reviews offset a single 1-star review at an average of 3.8, mathematically speaking.

Arithmetic average, shown in simplified form. The math of stars

Scenario calculator

The analysis counted 52 reportable candidates. Play through how your average changes if Google removes reported reviews. Google makes the decision.

If Google removes 52 of 52 reported reviews:

3.8Today
4.8In this scenario
+1.0 stars

A projection, not a forecast. The decision on every report lies solely with Google. Credits are consumed on submission, regardless of the outcome.

The scenario calculator appears as soon as the star distribution has loaded.

Matching credit package

100 package€900net

Covers your 52 reportable candidates · €9 per credit

The package recommendation appears as soon as the candidates have been counted.

Your first report is free.

Start for free
  • 1 free credit to start
  • No subscription required
  • Credits never expire

1 credit = 1 report submission. All prices net plus 19% VAT. Credits are consumed on submission, regardless of the outcome.

The analysis counts reportable candidates, it does not carry out a legal review. Whether real customer contact took place is for you alone to judge.

What the analysis shows

Five values. One clear picture.

Every value on your analysis card has a source and a limit. Here you see where it comes from and what it means.

  1. 01Google Places

    Overall rating

    Your average as Google displays it, plus the total number of your reviews. This is the value prospects see first.

  2. 02Public profile

    Star distribution

    How many reviews fall on 5, 4, 3, 2 and 1 star. Only the distribution shows what is behind your average.

  3. 03Calculated

    Share of negatives

    The share of reviews with 1 to 3 stars among all reviews. You see at a glance how much weight negative reviews carry.

  4. 04Estimate

    Reportable candidates

    Reviews that qualify for a report. The number is an estimate based on your 1- to 3-star reviews. The tool does not check any individual review. Whether real customer contact took place is for you alone to judge.

  5. 05Mathematical

    Star math

    How many new 5-star reviews it takes, at your average, to offset a single 1-star review. The better the average, the more it takes.

ExampleSample profile with fictitious data

Analyse your own profileThe math of stars

Your next step

You report these reviews yourself. In just a few clicks.

From analysis to your first report, without detours.

The analysis shows you where your profile stands. Right afterwards you select reviews without real customer contact, confirm your selection, and the software handles the technical submission to Google. You track every status in real time.

  • 1 free credit to start: your first report is free
  • 1 credit = 1 report submission, packages from €7 per credit*
  • Real-time status for every report in the dashboard
Start for freeSee pricing
  • No subscription required
  • Credits never expire
  1. You
    • AnalysisYou see your distribution and your reportable candidates.
    • SelectionYou select reviews without real customer contact.
    • ConfirmationYou confirm the missing customer contact.
  2. Software
    • SubmissionThe software submits your report to Google.
  3. Google
    • DecisionGoogle reviews and decides. Both outcomes are possible.

    RemovedRejected

>80%

Over the past 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.

In individual cases the review takes a few days. The decision lies solely with Google.

* in the 250 package, net plus 19% VAT. Credits are consumed on submission, regardless of the outcome.

Data protection

Which data is requested.

You see exactly what happens when you click “Start analysis”. No sign-up and no access to your Google account.

You

Sternehero

Google

  • Business name or Maps linkGoogle
  • IP addressstays with Sternehero
  • Name, average, count per star levelback to you
  • Review textsnot requested

You enter a business name with city or a link from Google Maps. That is all the analysis needs.

No cookiesSearch not stored permanently

Your search runs via the Sternehero server. Your IP address is not passed on to Google, and search entries are not stored permanently.

Only publicly visible profile data is requested. A technical service provider retrieves the count per star level from the public profile.

RequestedPublic

  • Name and address of the business profile
  • Average rating and number of reviews
  • Number of reviews per star level

Not needed

  • Sign-up, name or email address
  • Access to your Google account
  • Review texts and names of authors

To prevent misuse, the number of analyses per hour is limited. You will find all details in our privacy policy under section 9.

What the analysis is. And what it isn't.

Count, calculate, show. Not decide.

01

No individual review check.

The analysis counts and calculates. It does not assess any individual review and does not carry out a legal review. Whether real customer contact took place is for you alone to judge.

02

No forecast.

The analysis does not predict how Google will decide on a report. The scenario calculator only shows how your average would change mathematically.

03

The platform decides.

The decision on every report lies solely with the respective platform. Sternehero automates the submission, the platform determines the outcome.

We reported five obvious fake reviews, and Google removed four of them. That there is no guarantee is stated transparently upfront. I found that fair.
Katrin VollmerManaging Director, Car Dealership, Stuttgart

Frequently asked questions

Straight answers about the analysis

The most important answers: transparent and without fine print.

See all questions

No. You only enter your business name, the analysis is free and requires no sign-up. Only when you want to submit reports do you create a free account and receive 1 free credit to start.

Reviews that qualify for a report. The analysis estimates their number based on your 1- to 3-star reviews and does not carry out a legal review. Whether real customer contact took place is for you alone to judge: you select and confirm every report yourself.

Only publicly available data from your Google Business Profile: name, address, average rating, number of reviews and the count per star level. Your search runs via the Sternehero server, your IP address is not passed on to Google. Search entries are not stored permanently.

Yes. Instead of the business name you can paste the link to your profile from Google Maps. The most reliable way to find your profile is the suggestion list that appears as you type.

No. The decision on a report lies solely with the respective platform. Sternehero automates the submission process, the platform determines the outcome. The scenario calculator is also a projection, not a forecast.

You start with 1 free credit. After that: 1 credit = 1 report submission, in packages from €7 per credit in the 250 package, net plus 19% VAT. Credits are consumed on submission, regardless of the outcome, and never expire.

Yes, for example further locations or branches. To prevent misuse, the number of analyses per hour is limited. If you reach the limit, try again after an hour.

Ready in a few minutes

From analysis to your first report.

Start for free: your first report is free.

Start for freeAnalyse profile
  1. 01Create an account
  2. 02Connect your Google profile
  3. 03Submit your first report, within minutes

Related pages

Review management

Systematically monitor, respond to and report policy-violating reviews.

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Review management software

Features, selection criteria and how Sternehero covers reporting non-compliant reviews.

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