Review Management: Manage and Report Google Reviews Centrally
Scattered reviews, no overview, no time to respond? With systematic review management you manage all your Google reviews in one place, respond efficiently and report policy-violating ones. This guide shows how it works in practice.
What is review management?
Review management is the systematic managing of your customer reviews on platforms like Google: you keep an eye on new reviews, respond to them, actively earn new ones and report policy-violating reviews. With software like Sternehero you manage all reviews centrally in one dashboard and submit reports – Google decides on every removal.
Leaving reviews to chance wastes potential: reviews influence whether prospects call, book or scroll on – and they affect your local visibility on Google.
Review management turns reactive clean-up into a fixed process: you see new reviews immediately, respond to them consistently and spot policy-violating reviews faster.
Sternehero handles the reporting part for you: you select reviews without customer contact, confirm the missing contact – and the software automatically submits your report to Google.
What does review management include?
Modern review management bundles several tasks into one tool. With Sternehero you cover these areas centrally:
Central dashboard
You see all the Google reviews of your locations in one place – instead of clicking through individual profiles.
Respond to reviews
You react quickly and consistently. The AI-assisted response generator suggests fitting wording that you approve.
Report policy-violating reviews
You report reviews without customer contact, fakes or insults directly from the dashboard. 1 credit = 1 report submission.
Multiple locations
You manage branches, locations or clients centrally and keep track of all reviews.
Status & reporting
You track every report in real time – Submitted, Under review, Removed or Rejected – and keep an eye on the development.
How does review management with Sternehero work?
- 1
Connect your profile
You connect your Google Business Profile and see all reviews centrally in the dashboard.
- 2
Review your reviews
You get an overview and recognise which reviews need a response and which may violate the policies.
- 3
Respond
You react to new reviews – efficiently with the AI response generator, which you approve before publishing.
- 4
Report policy-violating reviews
You select reviews without customer contact, confirm the missing contact and submit your report to Google.
- 5
Track the status
You see in real time what happens with each report and keep an eye on your reputation over the long term.
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
Paid service provider or self-service tool?
Review service providers handle the report for a fee. Sternehero automates the same reporting process at a fraction of the cost. In both cases Google decides whether the review is removed.
* in the 250 package, net plus 19% VAT. ** Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes. The decision rests solely with the respective platform. The comparison refers to typical market offers from review service providers.
Start free with 3 complimentary credits
You create an account, connect your Google Business Profile and submit your first report, entirely without payment details. You only buy credits once you actually need them.
No subscription required · Credits never expire
For businesses and agencies
Whether you run a single business or look after many clients as an agency: Sternehero scales with you. Manage reviews of multiple locations or clients centrally – as a white-label solution under your own brand if you wish.
Review management is part of reputation management
Managing your reviews is one building block of the larger task of looking after your entire online reputation. You'll find the strategic overview in the reputation management guide.
Frequently asked questions about review management
Review management refers specifically to managing customer reviews, for example on Google. Reputation management is the broader term for looking after your entire online reputation. Reviews are one of its most important building blocks.
The focus is on Google reviews, because that is where the most important part of the public impression is formed for most local businesses. You manage and report your Google reviews centrally.
You cannot delete someone else's reviews directly. But you can report policy-violating reviews to Google. Google checks every report and decides independently on removal – there is no guarantee.
With Sternehero you pay per report: 1 credit = 1 report submission. Packages start at 5 credits at €24 per credit, larger packages from €7 per credit (net plus VAT). Credits do not expire.
Yes. You manage any number of locations centrally in one dashboard. For chains and franchises there are dedicated multi-location management features.
The AI-assisted response generator suggests fitting replies that you check and approve before publishing. That keeps quality in your hands while reducing the effort.
Google checks many reports within minutes and then removes policy-violating reviews directly. In individual cases it takes up to seven days. You see the status in real time in the dashboard.
Related guides
Bring structure to your Google reviews
You manage all reviews centrally, respond to them and report policy-violating ones – the software submits your report to Google. Google decides.
Sternehero does not provide legal advice. The decision whether a review is removed rests solely with the respective platform.