FAQ · Frequently asked questions Clear answers,
before you start.

You can also report reviews directly to Google. Sternehero makes that process more efficient: you manage all reviews in one place, save time with batch reports and keep track of the status of your reports.

In six steps, most of which the software handles for you:

1. You connect your business profile.
2. You see all reviews in your dashboard.
3. You select reviews where there was no customer contact.
4. You confirm the missing customer contact.
5. The software automatically submits your report to the platform.
6. The platform reviews and decides. You track the status in real time.

Google reviews many reports automatically. Over the past 12 months, Google removed more than 80 % of the reports submitted via Sternehero within 15 minutes. In individual cases the review takes a few days. The decision is made solely by Google. You track the status in real time in your dashboard.

Reviews with 1 to 3 stars where, to your knowledge, there was no customer contact. You make this selection yourself, Sternehero does not assess any content.

Some reviews cannot be reported in Sternehero: reviews your business has already replied to, reviews with photos (currently) and reviews whose report the platform has already rejected. The platform alone decides on every report.

For businesses that want to manage their reviews themselves and submit reports independently. Sternehero is a particularly good fit for local service providers, doctors, tradespeople, restaurateurs and any business with a Google Business Profile. Agencies use the multi-client dashboard to manage their clients' profiles, optionally as white label under their own brand.

Credits are used when the report is submitted, regardless of the outcome. You pay for the submission, not for the outcome. 1 credit equals 1 report submission, and credits never expire.

No. Your credits never expire and remain valid without a time limit. Buying credits does not commit you to a subscription: you buy a package whenever you need one. The Business and Premium location plans are optional monthly subscriptions and are not required in order to buy credits.

Yes. For every purchase you automatically receive an invoice via Stripe. In the payment history of the software you can download every invoice as a PDF.

All prices are net plus 19 % VAT. This applies to credit packages as well as to the location plans and the agency plans.

No. Sternehero is a software platform. There is no legal assessment of individual reviews and no legal advice. You make all content-related decisions yourself. For legal questions we recommend consulting a specialist lawyer.

The respective platform, so for Google reviews that is Google. It reviews every report against its own guidelines and decides independently whether a review is removed or stays online. Sternehero has no influence on that decision and does not pre-empt it for you either. You see every decision as a status in your dashboard.

You are. Responsibility for the accuracy of the information provided lies with the user. That is why, before every submission, you confirm that you do not know the person as a customer and that, to your knowledge, no business contact took place. Only submit reviews where you are certain that no business contact took place.

You propose reviews for reporting and your client receives a confirmation link by email. There they check the selection and confirm that there was no customer contact with the listed review authors. The link is valid for 7 days. Only after this confirmation are the reports submitted. That way the content decision stays with the business the review concerns.

You buy credits at agency prices from 3 € per credit, in the Starter plan as well as in the Pro plan. In the Pro plan you additionally receive up to 20 % bonus credits as a volume benefit on every purchase. You set your own prices towards your clients. All prices are net plus 19 % VAT, and credits never expire.

Would you like to sell review management fully under your own brand with your own prices? The reseller programme is in preparation. You can join the waitlist now and we will let you know as soon as it launches.

You connect your profile via the official Google sign-in. Google asks for the permission to manage your Google Business Profile and for your email address. Sternehero uses this access to display your locations and reviews and, if you use AI replies, to publish replies.

Yes, at any time. In the software settings, under “Google connection”, choose “Reset connection”. Sternehero then revokes the access at Google and removes the stored credentials. You can also end the access yourself in your Google account at myaccount.google.com/permissions.

Yes. In the software settings, under “Security”, you close your account yourself. Running plans end at the end of the paid period. Your account is first deactivated and permanently removed after 90 days.

Currently Google: you report reviews from your Google Business Profile. Sternehero does not currently support other review platforms.

When the software detects that the platform has removed a review, it updates the status automatically. It also syncs the status several times a day, and instantly when you open your reports. You see every report on its way from “Submitted” via “Under review” to “Removed” or “Rejected”.

No. Sternehero runs in the browser, on a computer as well as on a smartphone. You need no technical knowledge: connect your profile, select reviews, submit a report.

Yes. You can switch the software interface between German and English at any time.