Several locations, one account.
You connect all locations via your Google account. Every location starts on the Free plan, and you book a paid plan only where you need it. You transfer AI settings with one click.
1,200+ businesses manage their reviews with SterneheroFor practices, restaurants, trades and car dealerships Less work
For practices, restaurants, trades and car dealerships Less work
with reviews. You decide. The software does the rest.
You see all your Google reviews in one place, report reviews without a real customer contact in a few clicks and let the AI reply. In the dashboard at your desk and soon via WhatsApp as well.
- 1 free credit to start
- No subscription required
- Purchased credits never expire
Dashboard Live for everyone
BRBistro am RathausRestaurant · FreiburgExample
Credit balance6
Reports under review2
New negative reviews
Tom R.
“Never again, totally unfriendly.”
Under reviewAnonymous
“Completely overpriced.”
Under reviewWhatsApp assistant Coming soon
Your weekly overview: 2 new negative reviews
Report both
Reported. You can see the status in the dashboard.
Example illustration with a fictitious business · WhatsApp assistant coming soon · The decision rests solely with the platform.
>80%
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
- GDPR compliant
- Hosted in Germany
- Stripe-secured payments
- SSL encrypted
A week with Sternehero
Your business runs. So do your reviews.
Reviews come in around the clock, including the unfair ones. This is what a sample week looks like: at the top, what you decide. Below, what the software takes care of for you in the meantime.
You
3decisions- Mon 09:12Select 2 reviews, confirm
- Wed 16:40Approve reply to 2 stars
- Fri 16:30Quick look at the dashboard
Sternehero
9tasksNew reviews: fetched every hourReport status: synced continuously
- Mon 09:00Weekly overview via WhatsApp Coming soon
- Mon 09:152 reports submitted
- Mon 09:36Status: 1 of 2 removed
- Tue 07:42Email: new 2-star review
- Tue 08:12Reply draft for approval
- Tue 14:18AI reply to 5 stars created
- Wed 10:06Status: 2nd report rejected
- Wed 14:18Reply published (auto-post)
- Fri 08:00Key figures updated
Sample week
Your part stays small. Three decisions in five days, the software works for the rest of the week.
Illustrative example. Whether a review is removed is decided solely by the platform.
Explore the features live
Everything that takes work off your plate.
Click through. Each view shows a real feature of the software, with sample data.
01 · Overview
Everything at a glance, as soon as you log in.
Your dashboard shows what has happened since your last visit: new negative reviews, AI replies awaiting approval and updates on your reports. Plus average rating, response rate and the trend of your reviews.
- New negative reviews since your last login
- Average rating, negative reviews (1 to 3 stars) and response rate per location
- Review volume and trend over 12 weeks or 12 months
ZLZahnarztpraxis am LindenplatzDental practice · CologneExample
Avg. rating4.7 214 reviews
New negative2since your last visit
Response rate86%+9 points in 30 days
To do 3 open
2 new negative reviewsView and report
3 AI replies awaiting approvalCheck and publish
Updates on your reports1 removed, 1 rejected
02 · Report
Select, confirm, submitted.
You select one or more reviews and confirm that there was no customer contact. The software submits the reports to Google automatically. 1 credit = 1 report submission, on the Premium plan covered reviews are free.
- Bulk report, with “Select all” if you like
- You see the cost and your remaining balance before sending
- Reviews with 1 to 3 stars, without your reply and without a photo can be reported
ZLReviewsZahnarztpraxis am LindenplatzExample
M. Krüger 2 days ago
“Bad treatment, never again.”
ReportableAnonymous 4 days ago
“Waited forever, totally disorganized.”
ReportableLena Schulte 3 days ago
“Super empathetic team, the treatment was completely painless.”
I confirm that I had no customer contact with the selected reviewers.
03 · Status
You see every status. Without asking.
Submitted, under review, removed or rejected: every report shows where it stands. The software syncs the status automatically, and as soon as you open a report, the current state loads live.
- Report requests with filters by location, status and period
- Key figures: total, in progress, removed, rejected
- If a submission fails for technical reasons, the credits are refunded automatically
ZLReport requestsZahnarztpraxis am Lindenplatz · all locationsExample
Total requests6
In progress2
Removed3
Rejected1
10/07Anonymous Submitted
10/07M. Krüger Under review
10/02S. Wagner Removed by Google
09/21B. Arslan Rejected
Status synced automatically · 2 hours ago
04 · AI replies
Replies in your house style.
You set industry, form of address, tone, length and signature, plus your own instructions for positive and negative reviews. The AI writes, you approve. Or you let positive reviews be answered automatically.
- Manual, review-first or auto-post mode, with a delay from 1 hour to 7 days
- You always approve replies to 1 to 3 stars yourself
- Copy templates, bulk drafts and settings to other locations
ZLAI repliesZahnarztpraxis am LindenplatzExample
Lena Schulte
“Super empathetic team, the treatment was completely painless.”
AI replyAwaiting approval
Dear Ms Schulte, thank you so much for your kind words! We are glad your treatment went so smoothly. Especially for patients with dental anxiety, a calm visit matters a great deal to the whole team. See you soon!
Team Zahnarztpraxis am LindenplatzApproveRegenerateYou always check replies to 1 to 3 stars yourself, even in auto-post mode.
05 · Locations
One account for all your locations.
You sign in with your Google account and select the locations you want to manage. Every location starts on the Free plan, you book a paid plan per location. Before the first report, you sign a digital power of attorney once per location.
- Connection via Google login, locations straight from your Google account
- Plan per location: Free, Business or Premium
- Power of attorney right on screen, available as a PDF and revocable
ZLLocationsZahnarztpraxis am LindenplatzExample
LindenplatzCologne-Ehrenfeld · 214 reviewsPremiumPower of attorney signed
Am StadtgartenCologne-Sülz · 96 reviewsFreePower of attorney missingNeeded once before the first report
RheinuferBonn-Beuel · 58 reviewsBusinessPower of attorney signed
You book paid plans per location, each location is billed separately.
All views show fictitious sample data. The decision on every report rests solely with the platform.
WhatsApp assistant Coming soon
Your reviews. Handled in the chat.
The assistant brings Sternehero to where you already write. The overview arrives on Mondays, and a single yes is enough to report. It is currently running as a pilot.
SterneheroAssistant · ExampleComing soon
Monday
Good morning! Your weekly overview for Zahnarztpraxis am Lindenplatz, last 7 days:6new reviews2of them negative4.7avg. rating1. M. Krüger: “Bad treatment, never again.”2. Anonymous: “Waited forever, totally disorganized.”
Reply with the number to view or report a review.
No assessment of individual reviews. The assistant lists them neutrally. Whether you report is your decision.
How the assistant processes your data is described in the privacy policy, section 17.
Plans & pricing
One plan per location. Start for free.
The Free plan with credits is enough for reporting. Business and Premium additionally take work off your plate.
Per location
Yearly advantageMaximum relief
Premium
For maximum relief
€69€89/ month, net
€828 billed yearlyBilled monthly
Choose PremiumConnect your Google profile via Google login
Dashboard with average rating, new negative reviews and trend
Report reviews with credits, also in bulk
Real-time status and report requests with filters
AI replies, with approval or auto-post
5 to try
Included
Included
Replies to older reviews as well
Custom AI templates
Free reports for new reviews, without using credits
Report all existing negative reviews free of charge, too
Yearly plan
WhatsApp assistant
Coming soon
Coming soon
Coming soon
All prices net plus 19% VAT · Plans apply per location · Free reports on the Premium plan apply to German business profiles · On the monthly plan for reviews from the plan start, on the yearly plan for all existing ones as well.
Credits for review reports
1 credit = 1 report submission
More credits, more reports: your volume advantage. Credits apply on every plan. Choose a package size:
€15/ credit
€375 for 25 credits · net plus 19 % VAT
37 % less per credit than the 5 packPurchased credits never expire. No subscription required.
Get started freeReferring pays off.
For every completed referral you receive credits: 7 for the first, 5 for the second and 3 for every further one. Anyone who starts via your link gets 3 instead of 1 free credit.
The credit is granted as soon as the referred person submits their first report. Credits from referrals and free credits are valid for 30 days.
The difference
Other service providers vs. Sternehero
Many businesses already pay for review services. With Sternehero, you report yourself: with software instead of a commission, in fewer steps and with every status in view.
Other service providers typical
Commission
Request by email or phone
Often with follow-up questions
Price depends on the provider, often only on request
With Sternehero
Self-service
You select the review yourself
You confirm: no customer contact
Submitted automatically, from €7 per submission*
In the end, the platform decides.Either way. No provider changes that. The difference lies in the way there.
* in the 250 package, net plus 19% VAT. The comparison refers to typical market offers from review service providers, individual providers may differ. The illustration is simplified. You can also continue to report reviews directly to Google yourself. The decision on every report rests solely with the respective platform.
Plain talk before you start
What Sternehero is. And what it is not.
You examine offers closely before you start. That is why these three things are stated here upfront, not in the fine print.
01
No guarantee of success.
The decision on every report rests solely with the respective platform. Sternehero automates the submission, the platform determines the outcome.
02
No legal advice.
Sternehero is a software platform, not a lawyer. There is no legal review of individual reviews. You make all content decisions yourself.
03
You stay in control.
You select every review yourself and confirm the missing customer contact. No automation reports anything without your decision.
Testimonials
Business owners like you. From the first click to the status.
Voices from practices, restaurants and car dealerships.
We reported five obviously fake reviews, and Google removed four of them. The fact that there is no guarantee is made clear upfront. I thought that was fair.
Three reviews from people who were never our patients. Reported via Sternehero, and Google removed all three on the same day.
A 1-star review from someone who never ate at our restaurant hung over us for months. After the report, it was no longer visible within 20 minutes. I wouldn't have thought it could be this straightforward.
Finally all reviews in one place at a glance. And support actually responds quickly.
Frequent questions
Questions owners actually ask.
The most important answers: transparent and without fine print. Jump straight to your topic.
Your question is not listed?In your account, you can reach support via “Help & Support”.Contact
No. The Free plan with credits is enough for reporting, and you start with 1 free credit. The Business and Premium plans add AI replies and further relief, but they are not a requirement for reporting.
You connect your Google account via Google login and select the locations you want to manage. All locations are in one account, each starts on the Free plan. You book Business or Premium per location. Before the first report, you sign a digital power of attorney once per location.
Only if you want it to. In manual or review-first mode, you approve every reply yourself. In auto-post mode, the AI publishes replies to positive reviews after the delay you have chosen. You always approve replies to reviews with 1 to 3 stars yourself.
On the Premium plan, you report covered reviews without using credits. On the monthly plan this applies to reviews from the plan start, on the yearly plan also to all existing negative reviews of the location. Free reports apply to German business profiles. Whether a review is removed is still decided by the platform.
The assistant is built and currently running as a pilot. As soon as it is available for all accounts, you connect your WhatsApp number in your account. How the data is processed is described in section 17 of the privacy policy.
Google reviews many reports automatically. Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes. In individual cases the review takes a few days. You track the status in real time in the dashboard.
Credits are used when the report is submitted, regardless of the outcome. You pay for the submission, not for the result. 1 credit corresponds to 1 report submission, purchased credits never expire.
No. The decision on a report rests solely with the respective platform. Sternehero automates the submission process, the platform determines the outcome.
No. Sternehero is a software platform. There is no legal review of individual reviews and no legal advice. You make all content decisions yourself. For legal questions, consulting a specialized lawyer is recommended.
Ready in a few minutes
Your profile shows again what you stand for.
Start for free: with your free credit you submit your first report without paying anything.
- 01Create an account
- 02Connect your Google profile
- 03Sign the power of attorney and submit your first report