You manage your online reputation independently – with a self-service tool that automates the reporting process for you. You select, you confirm the missing customer contact, the software handles the technical submission.
No credit card required · Ready to use instantly · The platform decides
Three typical situations – and how you report them yourself with Sternehero. The platform always makes the decision.
You don't recognize the review: no appointment, no patient contact, no name in your records. You flag the review, confirm the missing customer contact – and the software submits your report to Google.
You check reservations and receipts: the person was never a guest. You select the review, confirm the missing guest contact – and track the status of your report in real time in the dashboard.
There was never a job – only a price inquiry. You report the review yourself with one click, without an agency and without legal fees. Self-service: you decide, the software automates.
No lawyer, no agency – you stay in control at every point.
You link your Google Business Profile via OAuth2 in under a minute.
You have every review filtered and clearly laid out in your dashboard.
You pick the reviews where no customer contact existed.
You confirm that the selected people are not known to you as customers.
The software handles the technical submission of your report to the platform.
The platform reviews and decides independently – you track the status in real time.
Your effort: steps 1–4 · From step 5, the software takes over
„Three reviews without any customer contact cost us inquiries for months. I reported them via Sternehero – Google removed two of them. Our average rose from 3.8 to 4.2.“
Four reasons why businesses manage their reviews with Sternehero.
You keep full control. No lawyer, no agency – you decide, the software automates. From connecting your Google profile to automated replies, you manage everything in one piece of software.
~30 sec per submissionYou buy credits from €7. You pay per submission – no hidden costs, no monthly fees.
from €7 per creditServers in Germany, secured by Stripe. Data export and account closure possible at any time.
DE Servers located in GermanyYou increase repeat-purchase rates by up to 12% with personalized replies. Sternehero generates professional reply suggestions in your tone of voice – you approve, you stay in control.
up to 12% higher repeat-purchase rate through replies1 credit = 1 report submission to the platform. Credits never expire. Move the slider – you'll instantly see the right package.
Count the reviews without customer contact on your profile – that's how many credits you need.
Good news: your first 3 reports are free on the Free plan – you can start without any package.
Packages: 5×€24 · 10×€19 · 25×€15 · 50×€12 · 100×€9 · 250×€7 (price per credit) · All prices net plus 19% VAT · Payment via Stripe
Each location can have its own plan. Without a plan you automatically use the Free plan with credits.
You only pay for actual submissions – perfect to get started.
You reply to every review professionally – AI-assisted.
You report new reviews for free – without using credits.
All prices net plus 19% VAT. All details on the pricing page
Trust comes from transparency. Three things you should know before you start.
The decision on every report rests solely with the respective platform. Sternehero automates the submission – the platform determines the outcome. We tell you this upfront, not in the fine print.
Sternehero is a software platform. There is no legal assessment of individual reviews. You make all content decisions yourself – for legal questions, we recommend a specialist lawyer.
You only buy credits when you need them. Credits never expire and there are no monthly base fees. Location plans are optional – the Free plan stays free forever.
Everything you should know before you start – the most-asked questions first.
Top questions
Sternehero lets you efficiently report reviews where no customer contact existed to the relevant platform. You select the reviews, confirm the missing customer contact, and the software handles the technical submission. The decision about a report rests solely with the platform.
No. The decision about a report rests solely with the relevant platform. Sternehero automates the submission process – the outcome is up to the platform.
Credits are consumed upon submission of the report – regardless of the outcome. You pay for the submission, not the result. A re-submission is possible if the situation changes or new evidence is available.
No. Sternehero works with prepaid credits. You buy credits when you need them – no subscription, no monthly costs. Optional location plans (Business/Premium) are available if you want AI replies or unlimited reports for new reviews.
Google typically takes 0–7 days to review. Sternehero then automatically checks whether the review was removed and updates the status in your dashboard. You can also refresh the status manually at any time.
More questions
No. Sternehero is a software platform. There is no legal review of individual reviews and no legal advice. You make all content decisions yourself. For legal questions we recommend consulting a specialist lawyer.
For businesses that want to manage their reviews themselves and submit reports independently. Sternehero is especially suited for local service providers, doctors, tradespeople, restaurants and any business with a Google Business Profile.
You can also report reviews directly to Google. Sternehero makes the process more efficient: you manage all reviews in one place, save time through batch reports, and stay on top of the status of your submissions.
Yes. Our servers are in Germany, all payments run via Stripe. You can request a complete data export (Article 20 GDPR) and delete your account (Article 17 GDPR) at any time.
Yes. Every account has 3 free location slots. Additional locations can be added flexibly. Each location can have its own plan (Free/Business/Premium) and individual AI reply settings.
