Review management software for Google reviews
Manage every review of your Google Business Profile in one place – and report non-compliant reviews in a few clicks. You stay in full control, the software automates the reporting process.
- 1 free credit to start
- No subscription required
- Purchased credits never expire
Reading time for the whole guide, with a quick answer for those in a hurry right in the first chapter.
General information. No legal advice and no assessment of individual reviews.
- 7 chapters
- 6 questions and answers
- Google decides
01Quick answer
What is review management software?
Review management software is a tool that lets businesses manage, respond to and report their online reviews centrally. With Sternehero you select the Google reviews concerned and the software submits your report to Google. Google reviews each report and decides independently.
Instead of handling every review individually on Google, you see all the reviews of your business profile in one dashboard.
You report non-compliant reviews via bulk selection, confirm the lack of customer contact and track the status of every report in real time.
The software is self-service: you make all decisions yourself, there is no legal review and no legal advice.
02Features
Features at a glance
Everything to manage Google reviews centrally and report non-compliant reviews efficiently.
Central dashboard
All Google reviews of your profile in one place, sortable and filterable.
Report reviews
Submit non-compliant reviews individually or via bulk selection to be reported to Google.
AI reply suggestions
Generate professional replies to reviews – publish them with your approval.
Status tracking
Track every report transparently from „Submitted“ to „Removed“ or „Rejected“.
Multiple locations
Manage branches and locations centrally – ideal for chains and agencies.
Prepaid credits
1 credit = 1 report submission. Credits never expire, no subscription required for submissions.
03Speed
>80%
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
04Comparison
Paid service provider or self-service tool?
Review service providers usually handle the report for a fee. Sternehero automates the reporting process as a self-service tool at fixed prices per credit. In both cases Google decides whether the review is removed.
| Criterion | Other providerstypical market offers | With SterneheroSelf-service tool |
|---|---|---|
| Commissioning | Request by email or phone, often with follow-up questions | Reported yourself in a few clicks |
| Pricing structure | Pricing model and amount vary by provider, often only on request | Fixed price per credit, visible upfront: from €7 per submission* |
| Status of your reports | You often wait for a response | Status of every report in the dashboard |
| Control | You often hand over the process | You select every report yourself |
| Who decides? | Google.No provider changes that. | |
* in the 250 package, net plus 19% VAT. The comparison refers to typical market offers from review service providers; individual providers may differ. You can still report reviews directly to Google yourself. The decision on every report rests solely with the respective platform.
05Who it is for
For businesses and agencies
For businesses
For single locations and branch chains. You buy prepaid credits from €7 per credit (volume tiers) and report independently. One free credit to start.
For agencies
For agencies and consultants who offer review management under their own brand. Pro white-label plan with multi-client dashboard and 20% bonus credits.
06Start free
Start free with 1 free credit
You create an account, connect your Google Business Profile and submit your first report, entirely without payment details. You only buy credits once you actually need them.
- No subscription required
- Free credit valid for 30 days
- Purchased credits never expire
You use the software on a credit basis: 1 credit = 1 report submission. Business credits start from €7 per credit (volume tiers), and you receive one free credit to start. Credits never expire. All prices net plus VAT.
Yes. You manage any number of locations centrally in one dashboard. For agencies with many clients there is the Pro white-label plan with a multi-client function.
You submit non-compliant reviews to be reported to Google. Google reviews each report and decides on removal independently. There is no guarantee.
No. Sternehero is a software platform. You make all content decisions yourself. There is no legal review of individual reviews and no legal advice.
The current focus is on Google Business Profiles. You manage and report Google reviews centrally.
Google reviews many reports automatically and often decides within minutes – in individual cases the review takes a few days.
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Related pages
This topic in context: the sister pages of this guide.
Ready in a few minutes
Manage your Google reviews in one place
Start for free with one free credit – no commitment.
- 01Create an account
- 02Connect your Google profile
- 03Submit your first report, in a few minutes
Sternehero does not provide legal advice. The decision whether a review is removed rests solely with the respective platform.