Can you delete Google reviews?
The short answer: your own reviews yes, others' no. But you can report non-compliant reviews to Google. Here's who can report, which violations count and how it works.
Can you delete Google reviews?
You can delete your own Google reviews, but not those of others. Third-party reviews cannot be removed directly – but you can report non-compliant reviews to Google, for example for a lack of customer contact, fakes or insults. Google reviews each report and decides independently. There is no guarantee.
Your own reviews you delete yourself in seconds; third-party reviews can only be challenged via a report to Google – where Google alone decides.
The key difference: a review you wrote yourself can be deleted at any time in your Google account. You have no direct access to third-party reviews.
What you can do with third-party reviews: report them to Google if they violate the guidelines. Google reviews and decides – no one can guarantee removal.
With Sternehero you report non-compliant reviews on your business profile efficiently: you select, confirm the lack of customer contact, and the software submits the report.
Your own or a third-party review – what's possible?
The decisive difference when it comes to deleting Google reviews.
Which reviews you can report
These violations of the Google guidelines can be submitted for reporting.
No customer contact
The review is from a person who was never a customer.
Fake review
Forged or bought review without a real experience.
Insult / abuse
Disparaging statements without factual basis.
Conflict of interest
Review from competitors or former employees.
Spam / advertising
Advertising, links or off-topic content.
False facts
Demonstrably untrue claims about your business.
How does reporting work?
- 1
Connect your profile
You connect your Google Business Profile.
- 2
Select the review
You select the non-compliant review.
- 3
Confirm no customer contact
You confirm that there was no customer contact.
- 4
Report & track
The software submits your report to Google – you track the status.
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
Paid service provider or self-service tool?
Review service providers handle the report for a fee. Sternehero automates the same reporting process at a fraction of the cost. In both cases Google decides whether the review is removed.
* in the 250 package, net plus 19% VAT. ** Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes. The decision rests solely with the respective platform. The comparison refers to typical market offers from review service providers.
Start free with 3 complimentary credits
You create an account, connect your Google Business Profile and submit your first report, entirely without payment details. You only buy credits once you actually need them.
No subscription required · Credits never expire
Do you manage several businesses?
Agencies report reviews for their clients centrally and under their own brand – with the Pro white-label plan.
Related questions
You delete your own review in your Google account. You cannot delete a third-party review yourself, only report it to Google if it violates the guidelines.
No. Even as the owner of the business profile you cannot delete other people's reviews yourself – only Google and the person who wrote the review can. As a business you can, however, report non-compliant reviews; Google checks the report and decides independently about removal.
No. Google only removes reviews that violate the guidelines. Simply not liking a review is not enough. But you can report any non-compliant review.
Anyone who discovers a non-compliant review – especially affected businesses. With Sternehero you report reviews on your own business profile efficiently.
Google reviews many reports automatically and often decides within minutes – in individual cases the review takes a few days.
The review stays online. You can respond to it publicly and factually and collect more genuine reviews to strengthen your profile.
Reporting directly on Google is free. With Sternehero you use credits from €7 per credit for more efficient bulk reporting. One free credit to start.
Related guides
Spotted a non-compliant review? Report it now.
Start with one free credit and report non-compliant reviews directly to Google.
Sternehero does not provide legal advice. The decision whether a review is removed rests solely with the respective platform.
Related pages
Delete a Google review? Here's how to report it
The complete guide: when a review breaks the rules and how to report it to Google.
Learn moreGet a Google review removed: options compared
Self-service reporting, lawyer or agency – process, timing and cost range at a glance.
Learn moreGoogle review removal cost
What removal really costs – and how to report policy-violating reviews yourself, affordably.
Learn more