Can you delete Google reviews?
The short answer: your own reviews yes, others' no. But you can report non-compliant reviews to Google. Here's who can report, which violations count and how it works.
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Reading time for the whole guide, with a quick answer for those in a hurry right in the first chapter.
General information. No legal advice and no assessment of individual reviews.
- 8 chapters
- 7 questions and answers
- As of: July 2026
- Google decides
01Quick answer
Can you delete Google reviews?
You can delete your own Google reviews, but not those of others. Third-party reviews cannot be removed directly – but you can report non-compliant reviews to Google, for example for a lack of customer contact, fakes or insults. Google reviews each report and decides independently. There is no guarantee.
Your own reviews you delete yourself in seconds; third-party reviews can only be challenged via a report to Google – where Google alone decides.
The key difference: a review you wrote yourself can be deleted at any time in your Google account. You have no direct access to third-party reviews.
What you can do with third-party reviews: report them to Google if they violate the guidelines. Google reviews and decides – no one can guarantee removal.
With Sternehero you report non-compliant reviews on your business profile efficiently: you select, confirm the lack of customer contact, and the software submits the report.
02Basics
Your own or a third-party review – what's possible?
The decisive difference when it comes to deleting Google reviews.
| Your own review | Third-party review | |
|---|---|---|
| Direct deletion possible? | Yes, in your own Google account | No, not directly |
| What's possible instead? | Delete directly | Report to Google if non-compliant |
| Who decides? | You |
03Reasons
Which reviews you can report
These violations of the Google guidelines can be submitted for reporting.
No customer contact
The review is from a person who was never a customer.
Fake review
Forged or bought review without a real experience.
Insult / abuse
Disparaging statements without factual basis.
Conflict of interest
Review from competitors or former employees.
Spam / advertising
Advertising, links or off-topic content.
False facts
Demonstrably untrue claims about your business.
04Process
How does reporting work?
- 1
Connect your profile
You connect your Google Business Profile.
- 2
Select the review
You select the non-compliant review.
- 3
Confirm no customer contact
You confirm that there was no customer contact.
- 4
Report & track
The software submits your report to Google – you track the status.
05Speed
>80%
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
06Comparison
Paid service provider or self-service tool?
Review service providers usually handle the report for a fee. Sternehero automates the reporting process as a self-service tool at fixed prices per credit. In both cases Google decides whether the review is removed.
| Criterion | Other providerstypical market offers | With SterneheroSelf-service tool |
|---|---|---|
| Commissioning | Request by email or phone, often with follow-up questions | Reported yourself in a few clicks |
| Pricing structure | Pricing model and amount vary by provider, often only on request | Fixed price per credit, visible upfront: from €7 per submission* |
| Status of your reports | You often wait for a response | Status of every report in the dashboard |
| Control | You often hand over the process | You select every report yourself |
| Who decides? | Google.No provider changes that. | |
* in the 250 package, net plus 19% VAT. The comparison refers to typical market offers from review service providers; individual providers may differ. You can still report reviews directly to Google yourself. The decision on every report rests solely with the respective platform.
07Start free
Start free with 1 free credit
You create an account, connect your Google Business Profile and submit your first report, entirely without payment details. You only buy credits once you actually need them.
- No subscription required
- Free credit valid for 30 days
- Purchased credits never expire
For agencies
Do you manage several businesses?
Agencies report reviews for their clients centrally and under their own brand – with the Pro white-label plan.
White label with your own domain is included in the Pro plan. The reseller program starts via a waitlist.
You delete your own review in your Google account. You cannot delete a third-party review yourself, only report it to Google if it violates the guidelines.
No. Even as the owner of the business profile you cannot delete other people's reviews yourself – only Google and the person who wrote the review can. As a business you can, however, report non-compliant reviews; Google checks the report and decides independently about removal.
No. Google only removes reviews that violate the guidelines. Simply not liking a review is not enough. But you can report any non-compliant review.
Anyone who discovers a non-compliant review – especially affected businesses. With Sternehero you report reviews on your own business profile efficiently.
Google reviews many reports automatically and often decides within minutes – in individual cases the review takes a few days.
The review stays online. You can respond to it publicly and factually and collect more genuine reviews to strengthen your profile.
Reporting directly on Google is free. With Sternehero you use credits from €7 per credit for more efficient bulk reporting. One free credit to start.
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Guides
Related guides
Google Review Policy Violation: The 9 Reasons and 3 Checks Before Every ReportRead the guide 
Reporting a Google Review: The Complete Self-Service Guide for 2026Read the guide 
Defamatory Criticism & Inadmissible Google Reviews: What You Can ReportRead the guide
Related pages
This topic in context: the sister pages of this guide.
Ready in a few minutes
Spotted a non-compliant review? Report it now.
Start with one free credit and report non-compliant reviews directly to Google.
- 01Create an account
- 02Connect your Google profile
- 03Submit your first report, in a few minutes
Sternehero does not provide legal advice. The decision whether a review is removed rests solely with the respective platform.