Routes compared

Have a Google review removed? The routes compared

Lawyer, removal agency or report it yourself? This comparison shows the process, duration and cost range of all three routes – and how you report non-compliant reviews to Google yourself with Sternehero, without a lawyer or an agency.

Report a review now See how it works

Can you have a Google review removed?

You cannot remove or delete third-party Google reviews yourself. But you can report non-compliant reviews to Google – for example fake reviews, lack of customer contact or insults. Google reviews each report and decides on removal independently. There is no guarantee.

Three routes lead to a report: report yourself, a lawyer or a removal agency. Google alone decides on every report – no route guarantees removal.

„Have it removed“ sounds like a service provider doing it for you. In reality Google always decides – no one can guarantee removal.

What you can do: report non-compliant reviews. With Sternehero you select the review, confirm the lack of customer contact, and the software submits your report.

This is cheaper and faster than a lawyer – and you keep full control.

Which reviews you can report

These violations of the Google guidelines can be submitted for reporting.

No customer contact

The review is from a person who was never a customer.

Fake review

Forged or bought review without a real experience.

Insult / abuse

Disparaging statements without factual basis.

Conflict of interest

Review from competitors or former employees.

Spam / advertising

Advertising, links or off-topic content.

False facts

Demonstrably untrue claims about your business.

Report yourself, lawyer or agency?

The routes to having a non-compliant review removed – compared.

Route	Cost	Duration	Control
Report yourself with Sternehero	From €7 per credit	Often minutes to days	Full – you decide
Lawyer	Several hundred € per case	Days to weeks	Low – you hand it over
Classic removal agency	High fees, sometimes a success fee	Varies	Low – external provider

Google decides on every report independently. No route guarantees removal.

The three routes in detail

The process, duration and cost range of the three routes to having a non-compliant review removed – so you can find the right one for your case.

Report yourself with Sternehero

Cost range: From €7 per credit (net), 1 credit = 1 report. Three free credits to start.
Duration: Submission in a few minutes, Google review often minutes to a few days.
Process: Connect your profile, select non-compliant reviews, confirm the lack of customer contact – the software submits the report to Google. You track the status in the dashboard.
When it fits: Non-compliant reviews without customer contact, even several at once – when you want to stay in control and keep costs low.

Hire a lawyer

Cost range: Fee depending on the case, usually several hundred euros.
Duration: Days to weeks, depending on the approach and Google's response.
Process: You describe the case, the law firm assesses the legal situation and, if needed, acts against the review or against Google.
When it fits: Legally complex cases such as defamation, untrue statements of fact or violations of personality rights.

Classic removal agency

Cost range: High fees, sometimes a success fee.
Duration: Varies, often several weeks.
Process: An external provider handles the case – you hand it over and receive feedback on the outcome.
When it fits: Anyone who wants to fully outsource the work and accepts higher costs for it.

For all three routes: Google alone decides on removal. Sternehero is a software tool and does not provide legal services.

How to report a review

1
Connect your profile
You connect your Google Business Profile.
2
Select the review
You select the non-compliant review.
3
Confirm no customer contact
You confirm that there was no customer contact.
4
Report & track
The software submits your report to Google – you track the status.

Frequently asked questions

Can you have a Google review removed?

You cannot remove third-party reviews yourself. You can report non-compliant reviews to Google. Google reviews and decides on removal independently. There is no guarantee.

Do I need a lawyer for this?

No. For non-compliant reviews without customer contact you can report yourself – without a lawyer or agency. For complex legal cases a specialist lawyer can make sense.

Which reviews can I report?

For example fake reviews, lack of customer contact, insults, conflicts of interest, spam or false statements of fact.

How fast does Google decide?

Google reviews many reports automatically and often decides within minutes – in individual cases the review takes a few days.

What does it cost?

With Sternehero you report from €7 per credit (1 credit = 1 report submission). Three free credits to start. Credits never expire.

Is the review guaranteed to be removed?

No. The decision lies solely with Google. Sternehero automates the submission – the outcome is determined by Google.

Do you manage several businesses?

Agencies report reviews for their clients centrally and under their own brand – with the Pro white-label plan.

White-label solution For agencies

Non-compliant review? Report it yourself now.

Start with three free credits – no lawyer, no agency.

Report a review now

Sternehero is a software tool and does not provide legal services within the meaning of the German Legal Services Act (RDG). The decision to remove a review lies solely with the respective platform.

Have a Google review removed? The routes compared

Can you have a Google review removed?