Have a Google review removed? The routes compared
Lawyer, removal agency or report it yourself? This comparison shows the process, duration and cost range of all three routes – and how you report non-compliant reviews to Google yourself with Sternehero, without a lawyer or an agency.
Can you have a Google review removed?
You cannot remove or delete third-party Google reviews yourself. But you can report non-compliant reviews to Google – for example fake reviews, lack of customer contact or insults. Google reviews each report and decides on removal independently. There is no guarantee.
Three routes lead to a report: report yourself, a lawyer or a removal agency. Google alone decides on every report – no route guarantees removal.
„Have it removed“ sounds like a service provider doing it for you. In reality Google always decides – no one can guarantee removal.
What you can do: report non-compliant reviews. With Sternehero you select the review, confirm the lack of customer contact, and the software submits your report.
This is cheaper and faster than a lawyer – and you keep full control.
Which reviews you can report
These violations of the Google guidelines can be submitted for reporting.
No customer contact
The review is from a person who was never a customer.
Fake review
Forged or bought review without a real experience.
Insult / abuse
Disparaging statements without factual basis.
Conflict of interest
Review from competitors or former employees.
Spam / advertising
Advertising, links or off-topic content.
False facts
Demonstrably untrue claims about your business.
How to report a review
- 1
Connect your profile
You connect your Google Business Profile.
- 2
Select the review
You select the non-compliant review.
- 3
Confirm no customer contact
You confirm that there was no customer contact.
- 4
Report & track
The software submits your report to Google – you track the status.
Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes.
In individual cases the review takes a few days. The decision rests solely with Google.
Paid service provider or self-service tool?
Review service providers handle the report for a fee. Sternehero automates the same reporting process at a fraction of the cost. In both cases Google decides whether the review is removed.
* in the 250 package, net plus 19% VAT. ** Over the last 12 months, Google removed more than 80% of the reports submitted via Sternehero within 15 minutes. The decision rests solely with the respective platform. The comparison refers to typical market offers from review service providers.
Start free with 3 complimentary credits
You create an account, connect your Google Business Profile and submit your first report, entirely without payment details. You only buy credits once you actually need them.
No subscription required · Credits never expire
Do you manage several businesses?
Agencies report reviews for their clients centrally and under their own brand – with the Pro white-label plan.
Frequently asked questions
You cannot remove third-party reviews yourself. You can report non-compliant reviews to Google. Google reviews and decides on removal independently. There is no guarantee.
No. For non-compliant reviews without customer contact you can report yourself – without a lawyer or agency. For complex legal cases a specialist lawyer can make sense.
For example fake reviews, lack of customer contact, insults, conflicts of interest, spam or false statements of fact.
Google reviews many reports automatically and often decides within minutes – in individual cases the review takes a few days.
With Sternehero you report from €7 per credit (1 credit = 1 report submission). One free credit to start. Credits never expire.
No. The decision lies solely with Google. Sternehero automates the submission – the outcome is determined by Google.
Related guides
Non-compliant review? Report it yourself now.
Start with one free credit – no lawyer, no agency.
Sternehero does not provide legal advice. The decision whether a review is removed rests solely with the respective platform.
Related pages
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